1ScopingThe product, target market, current assumptions and decisions to be made are agreed, together with the internal teams who will use the results and the questions each of them needs answered.
2Desk researchMarket structure, competitors, pricing and channels are reviewed to frame the interviews, and the company's existing sales data and customer feedback are examined where available.
3Buyer and channel interviewsTarget buyers, influencers and channel partners are interviewed to test assumptions about needs, process, price and route to market.
4Strategy designSegments, positioning, pricing and channels are brought together into one coherent plan. Where the evidence points in different directions, the options are set out side by side with their trade-offs.
5Launch plan and reviewThe plan is presented with milestones and measures, and refined with the company's teams in a working session.