Voice Over Internet Protocol (VoIP) Market

Market Insights

Voice over Internet Protocol (VoIP) has become a mainstream technology in the communication industry, with major industry verticals bringing in-house real-time communication solutions and services. The growing adoption of hybrid cloud-based communication models in mid and large-sized enterprises is boosting the growth of the VoIP market across the globe. Additionally, low maintenance and operational costs, supplemented by minimum staff support and enhanced flexibility and scalability, are expected to have a positive impact on the overall market growth during the forecast period.

Furthermore, rising social media usage and internet penetration in developing regions such as Asia Pacific and Latin America are expected to drive growth in the VoIP market in these regions. However, a lack of efficient networking infrastructure and low adoption of VoIP services among individual users and small businesses are expected to limit market growth to some extent.

Report Scope

This report analyses the global VoIP market in terms of call type, service, user, and geography. The global VoIP market has been segmented based on call type into international and domestic calls. On the basis of service, the global VoIP market is segmented into SIP trunking service, hosted business IP PBX service, managed IP PBX service, and other services. Based on users, the market is bifurcated into corporate users and individual users. The global VoIP market covers major geographies such as North America, Europe, Asia Pacific, and the Rest of the World.

Major players in the VoIP market are concentrating on entering strategic partnerships to introduce advanced services for end-user organizations and individuals. This helps key vendors enhance their industry presence. Also, acquisitions and mergers are other major strategies followed by major vendors in the global VoIP market.

1.1 Report Description

Purpose of the Report

The purpose of this strategic research study titled “Global VoIP Market: Growth, Share, Opportunities, and Competitive Analysis, 2016–2023” is to offer industry investors, company executives, and industry participants in-depth insights to enable them to make informed strategic decisions related to the opportunities in the global VoIP market.

Target Audience

• Industry Investors
• VoIP service providers
• Communication Service Provider
• Government Agencies

On the basis of access type, the global VoIP market is categorized into the following segments:

• Telephone to Telephone
• Computer to computer
• Phone to Computer

In 2015, the largest access type was computer to phone, with a value of US$ XX Mn. The segment accounted for more than 40% market share in the same year. Enterprises are increasingly using VoIP services for communicating with customers from computers over smartphones and tablets to solve customer queries or promote their offerings.

As a result, the segment controls the lion’s share of the global VoIP market. Computer-to-phone was the second-largest segment in the same year. However, phone-to-phone is projected to be the fastest-growing segment between 2016 and 2023, expanding at a CAGR of over 11%. Growing adoption of 4G technology-enabled smartphones and tablets is expected to boost segment growth over the forecast period.

On the basis of users, the global VoIP market is categorized into the following segments:

• corporate users (large, midsized, and small-sized enterprises)
• Individual User

In terms of value, the corporate segment dominated the global VoIP market in 2015. The segment accounted for more than half of the market share and is expected to grow at a significant CAGR during the forecast period. Enterprises across the globe are increasingly inclined towards deploying VoIP solutions that offer organizations advanced features such as real-time video and audio conferencing, PBX capabilities, and automated attendant services. This is expected to accelerate the growth of the global VoIP market. However, individual segments are projected to expand at the highest CAGR over the forecast period, 2016–2023. This growth is mainly attributed to the growing adoption of smartphones, tablets, and laptops among individuals in developing regions.

On the basis of geography, the global VoIP market is segmented into the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • France
  • Italy
  • U.K.
  • Russia
  • Rest of Europe
• Asia-Pacific
  • India
  • China
  • Japan
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East and Africa
  • GCC Countries
  • South Africa
  • Rest of Middle East and Africa

The global VoIP market is projected to witness steady growth in terms of revenue throughout the forecast period, driven by an increasing number of startups across the globe. Among regions, Europe dominated the overall VoIP market in terms of revenue generation in 2015. In the same year, the region accounted for more than 30% of the market. This is mainly attributed to the increasing number of VoIP subscribers in the region.

Asia Pacific was the second-largest regional market, holding a major chunk of the market’s revenue. Rising mobile device adoption and internet penetration are propelling regional VoIP market growth. Additionally, Asia Pacific is expected to witness the highest CAGR over the forecast period owing to the increasing adoption of real-time communication software among small and midsized enterprises in major Asian countries such as India and China.

1. Preface
1.1. Report Scope and Description
1.2. Research Methodology
1.2.1. Phase I-Secondary Research
1.2.2. Phase II-Primary Research
1.2.3. Phase II-Expert Panel Review
1.2.4. Assumptions
1.2.5. Approach Adopted

2. Executive Summary
2.1. Global VoIP Market Snapshot

3. Global VoIP Market Analysis
3.1. Global VoIP Market Overview
3.2. Market Inclination Insights
3.2.1. Recent Trends
3.2.2. Future Outlook
3.3. Market Dynamics
3.3.1. Market Drivers
3.3.2. Market Challenges
3.4. Attractive Investment Proposition
3.5. Market Positioning of Key Industry Participants
3.6. Major Strategies Adopted

4. Global VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
4.1. Comparative Analysis
4.1.1. International Call
4.1.2. Domestic Call

5. Global VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
5.1. Comparative Analysis
5.1.1. Computer to Computer
5.1.2. Phone to Phone
5.1.3. Computer to Phone

6. Global VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
6.1. Comparative Analysis
6.1.1. SIP Trunking Service
6.1.2. Hosted Business IP PBX Service
6.1.3. Managed IP PBX Service
6.1.4. Other Services

7. Global VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
7.1. Comparative Analysis
7.1.1. Corporate User
7.1.2. Individual User

8. Global VoIP Market Revenue, By Geography, 2014 – 2023 (US$ Mn)
8.1. Comparative Analysis
8.1.1. North America
8.1.2. Europe
8.1.3. Asia Pacific
8.1.4. Rest of the World

9. North America VoIP Market Analysis, 2014 – 2023 (US$ Mn)
9.1. North America VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
9.1.1. International Call
9.1.2. Domestic Call
9.2. North America VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
9.2.1. Computer to Computer
9.2.2. Phone to Phone
9.2.3. Computer to Phone
9.3. North America VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
9.3.1. SIP Trunking Service
9.3.2. Hosted Business IP PBX Service
9.3.3. Managed IP PBX Service
9.3.4. Other Services
9.4. North America VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
9.4.1. Corporate User
9.4.2. Individual User
9.5. North America VoIP Market Revenue, By Country, 2014 – 2023 (US$ Mn)
9.5.1. U.S.
9.5.1.1. U.S. VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
9.5.1.2. U.S. VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
9.5.1.3. U.S. VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
9.5.1.4. U.S. VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
9.5.2. Canada
9.5.2.1. Canada VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
9.5.2.2. Canada VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
9.5.2.3. Canada VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
9.5.2.4. Canada VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)

10. Europe VoIP Market Analysis, 2014 – 2023 (US$ Mn)
10.1. Europe VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
10.1.1. International Call
10.1.2. Domestic Call
10.2. Europe VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
10.2.1. Computer to Computer
10.2.2. Phone to Phone
10.2.3. Computer to Phone
10.3. Europe VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
10.3.1. SIP Trunking Service
10.3.2. Hosted Business IP PBX Service
10.3.3. Managed IP PBX Service
10.3.4. Other Services
10.4. Europe VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
10.4.1. Corporate User
10.4.2. Individual User
10.5. Europe VoIP Market Revenue, By Country, 2014 – 2023 (US$ Mn)
10.5.1. United Kingdom
10.5.1.1. United Kingdom VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
10.5.1.2. United Kingdom VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
10.5.1.3. United Kingdom VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
10.5.1.4. United Kingdom VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
10.5.2. France
10.5.2.1. France VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
10.5.2.2. France VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
10.5.2.3. France VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
10.5.2.4. France VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
10.5.3. Germany
10.5.3.1. Germany VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
10.5.3.2. Germany VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
10.5.3.3. Germany VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
10.5.3.4. Germany VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
10.5.4. Rest of Europe
10.5.4.1. Rest of Europe VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
10.5.4.2. Rest of Europe VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
10.5.4.3. Rest of Europe VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
10.5.4.4. Rest of Europe VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)

11. Asia Pacific VoIP Market Analysis, 2014 – 2023 (US$ Mn)
11.1. Asia Pacific VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.1.1. International Call
11.1.2. Service
11.2. Asia Pacific VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.2.1. International Call
11.2.2. Domestic Call
11.3. Asia Pacific VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
11.3.1. Computer to Computer
11.3.2. Phone to Phone
11.3.3. Computer to Phone
11.4. Asia Pacific VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
11.4.1. SIP Trunking Service
11.4.2. Hosted Business IP PBX Service
11.4.3. Managed IP PBX Service
11.4.4. Other Services
11.5. Asia Pacific VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
11.5.1. Corporate User
11.5.2. Individual User
11.6. Asia Pacific VoIP Market Revenue, By Country, 2014 – 2023 (US$ Mn)
11.6.1. Japan
11.6.1.1. Japan VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.6.1.2. Japan VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
11.6.1.3. Japan VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
11.6.1.4. Japan VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
11.6.2. China
11.6.2.1. China VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.6.2.2. China VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
11.6.2.3. China VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
11.6.2.4. China VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
11.6.3. India
11.6.3.1. India VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.6.3.2. India VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
11.6.3.3. India VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
11.6.3.4. India VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
11.6.4. Rest of Asia Pacific
11.6.4.1. Rest of Asia Pacific VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
11.6.4.2. Rest of Asia Pacific VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
11.6.4.3. Rest of Asia Pacific VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
11.6.4.4. Rest of Asia Pacific VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)

12. Rest of World VoIP Market Analysis, 2014 – 2023 (US$ Mn)
12.1. Rest of World VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
12.1.1. International Call
12.1.2. Domestic Call
12.2. Rest of World VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
12.2.1. Computer to Computer
12.2.2. Phone to Phone
12.2.3. Computer to Phone
12.3. Rest of World VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
12.3.1. SIP Trunking Service
12.3.2. Hosted Business IP PBX Service
12.3.3. Managed IP PBX Service
12.3.4. Other Services
12.4. Rest of World VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
12.4.1. Corporate User
12.4.2. Individual User
12.5. Rest of World VoIP Market Revenue, By Country, 2014 – 2023 (US$ Mn)
12.5.1. Latin America
12.5.1.1. Latin America VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
12.5.1.2. Latin America VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
12.5.1.3. Latin America VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
12.5.1.4. Latin America VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
12.5.2. Middle East & Africa
12.5.2.1. Middle East & Africa VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
12.5.2.2. Middle East & Africa VoIP Market Revenue, By Access Type, 2014 – 2023 (US$ Mn)
12.5.2.3. Middle East & Africa VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
12.5.2.4. Middle East & Africa VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)

13. Company Profiles
13.1. 8×8 Inc.
13.2. Vonage Hodling Corp
13.3. Nextiva, Inc.
13.4. Ring Central Inc.
13.5. Verizon Communication Inc.
13.6. Deutsche Telekom
13.7. Microsoft Corporation
13.8. Thinking Phone Networks Inc.
13.9. Phone Power LLC
13.10. Inphonex LLC

List of Figures

FIG. 1 Global VoIP: Market Segmentation
FIG. 2 Global VoIP Market: Research Methodology
FIG. 3 Top-Down and Bottom Up Approach
FIG. 4 Global VoIP Market, By Call Type, 2015 (US$ Mn)
FIG. 5 Global VoIP Market, By Service, 2015 (US$ Mn)
FIG. 6 Global VoIP Market, By User, 2015 (US$ Mn)
FIG. 7 Global VoIP Market, By Geography, 2015 (US$ Mn)
FIG. 8 Global VoIP Market Revenue and Growth, 2014 – 2023, (US$ Mn and % Y-o-Y)
FIG. 9 Market Positioning of Key Industry Participants, 2015
FIG. 10 Global VoIP Market Revenue Contribution, By Call Type, 2015 & 2023 (Value %)
FIG. 11 Global VoIP Market Revenue and Growth for International Call, 2014 – 2023, (US$ Mn)
FIG. 12 Global VoIP Market Revenue and Growth for Domestic Call, 2014 – 2023, (US$ Mn)
FIG. 13 Global VoIP Market Revenue Contribution, By Service, 2015 & 2023 (Value %)
FIG. 14 Global VoIP Market Revenue and Growth for SIP Trunking Service, 2014 – 2023, (US$ Mn)
FIG. 15 Global VoIP Market Revenue and Growth for Hosted Business IP PBX Service, 2014 – 2023, (US$ Mn)
FIG. 16 Global VoIP Market Revenue and Growth for Managed IP PBX Service, 2014 – 2023, (US$ Mn)
FIG. 17 Global VoIP Market Revenue and Growth for Other Services, 2014 – 2023, (US$ Mn)
FIG. 18 Global VoIP Market Revenue Contribution, by User, 2015 & 2023 (Value %)
FIG. 19 Global VoIP Market Revenue and Growth for Corporate User, 2014 – 2023, (US$ Mn)
FIG. 20 Global VoIP Market Revenue and Growth for Individual User, 2014 – 2023, (US$ Mn)
FIG. 21 North America VoIP Market Revenue and Growth, 2014 – 2023, (US$ Mn) (Y-o-Y %)
FIG. 22 Europe VoIP Market Revenue and Growth, 2014 – 2023, (US$ Mn) (Y-o-Y %)
FIG. 23 Asia Pacific VoIP Market Revenue and Growth, 2014 – 2023, (US$ Mn) (Y-o-Y %)
FIG. 24 RoW VoIP Market Revenue and Growth, 2014– 2023, (US$ Mn) (Y-o-Y %)

List of Tables

TABLE 1 Market Snapshot: Global VoIP Market
TABLE 2 Evolution of VoIP
TABLE 3 Impact Indicators
TABLE 4 Impact Analysis of Drivers and Restraints
TABLE 5 North America VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 6 North America VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 7 North America VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 8 U.S. VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 9 U.S. VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 10 U.S. VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 11 Canada VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 12 Canada VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 13 Canada VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 14 Europe VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 15 Europe VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 16 Europe VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 17 United Kingdom VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 18 United Kingdom VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 19 United Kingdom VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 20 France VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 21 France VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 22 France VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 23 Germany VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 24 Germany VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 25 Germany VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 26 Rest of Europe VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 27 Rest of Europe VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 28 Rest of Europe VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 29 Asia Pacific VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 30 Asia Pacific VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 31 Asia Pacific VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 32 Japan VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 33 Japan VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 34 Japan VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 35 China VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 36 China VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 37 China VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 38 India VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 39 India VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 40 India VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 41 Rest of Asia Pacific VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 42 Rest of Asia Pacific VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 43 Rest of Asia Pacific VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 44 Rest of the World VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 45 Rest of the World VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 46 Rest of the World VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 49 Latin America VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 50 Latin America VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 51 Latin America VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)
TABLE 52 Middle East & Africa VoIP Market Revenue, By Call Type, 2014 – 2023 (US$ Mn)
TABLE 53 Middle East & Africa VoIP Market Revenue, By Service, 2014 – 2023 (US$ Mn)
TABLE 54 Middle East & Africa VoIP Market Revenue, By User, 2014 – 2023 (US$ Mn)