Chatbots Market By Type (Stand-alone, Web-based), End User (Large, Small and Medium-sized Enterprises) - Growth, Share, Opportunities & Competitive Analysis, 2021 - 2027

The mounting popularity of interactive online channels coupled with the need to improve customer relationships through customer engagement is expected to drive the market for chatbots during the forecast period 2021 – 2027. In addition, a multitude of research dedicated to improving the capabilities of chatbots (e-integration with messaging platforms, etc.) has been instrumental in driving the adoption of chatbots among enterprises. These factors are expected to contribute towards the anticipated exponential growth during the forecast period 2021 – 2027.

Report Scope

This report analyzes the global chatbot market in terms of type, end-use application, and geography. On the basis of type, the global chatbot market is segmented into stand-alone chatbots and web-based chatbots. Similarly, on the basis of end-use applications, the market for chatbots is classified into large enterprises and small & medium-sized enterprises. The geographical distribution of the global chatbots market considered in this study encompasses regional markets such as North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

1.1 Report Description

Purpose of the Report

The purpose of this strategic research study titled "Chatbots Market - Growth, Share, Opportunities, and Competitive Analysis, 2021 – 2027" is to offer industry investors, company executives, and industry participants in-depth insights to enable them to make informed strategic decisions related to the opportunities in the chatbots market.

1.1.1 Target Audience

  • Industry Investors
  • Chatbot Software Developers
  • Messaging Platform Vendors
  • Voice Platform Vendors
  • End-users

1.1.2 USP and Key Offerings

The report titled "Global Chatbots Market - Growth, Share, Opportunities, and Competitive Analysis, 2021 – 2027" offers strategic insights into the global chatbots market along with the market size and estimates for the duration 2021 – 2027. The said research study covers an in-depth analysis of multiple market segments based on type, end-use application, and cross-sectional study across different geographies. In order to help strategic decision-makers, the report also includes competitive profiling of the key industry participants, their SCOT (Strengths, Challenges, Opportunities, and Weaknesses) analysis, market positioning, and recent developments.

Other in-depth analysis provided in the report includes:

  • Current and future market trends to justify the forthcoming attractive sub-markets within the chatbots market
  • Market fuelers, market impediments, and their impact on the market growth
  • In-depth competitive environment analysis
  • SRC (Segment-Region-Country) Analysis

Overall, the research study provides a holistic view of the global chatbots market, offering market size and estimates for the period from 2021 – 2027, keeping in mind the above-mentioned factors.

Based on type, the global chatbots market is categorized into the following segments:

  • Stand-alone Chatbots
  • Web-based Chatbots

Stand-alone chatbots run on a single computer, controlling certain functions and aspects of the user's computer, including retrieving documents or playing media files. The stand-alone chatbots have an in-built graphical component that enhances user interaction. In addition to the appealing graphical interface, the advantage of a stand-alone chatbot also lies in its easy use and simple installation process. On the contrary, such a bot is not completely "your-own" as it limits the degree to which a user can personalize his/her bot. On the other hand, Web-based chatbots which operate on a remote server can be reached by the general public via a web page. Unlike stand-alone chatbots, web-based chatbots offer flexibility to users for having control over personality, behavior, and hosting. However, web-based chatbots are comparatively more complicated and difficult to set up than stand-alone chatbots. In addition, additional features such as voice recognition and text-to-speech are either unavailable or limited.

By End User:

There has been a lot of hype surrounding the potential of artificial intelligence and its use across different applications. With the growing adoption of messaging and voice technologies in enterprise applications, chatbot solutions are also expected to thrive in the coming years. The chatbot market, still in its infancy, is majorly limited to large enterprises. The penetration of chatbots has been fairly sluggish among small and medium-sized enterprises.

On the basis of end-use application, the global chatbots market is categorized into the following segments:

  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)

The following figure represents the contribution of different end-use segments to the global chatbot market in 2017 and 2027.

In the base year of 2017, the large enterprise segment was the largest revenue contributor to the global chatbot market. The segment accounted for over 85% of the global market revenue in the same year. The trend is presumed to continue, with the segment retaining its dominant position throughout the forecast period. Intensifying business competition has led to increased use of chatbots among large enterprises. However, with the advancements in technology and the rising popularity of interactive online channels, the use of chatbots is presumed to extend beyond large businesses to small and medium-sized enterprises.

On the basis of geography, the global chatbot market is segmented into the following regions and countries.

North America

  • U.S.
  • Canada


  • UK
  • Germany
  • France
  • Russia
  • Rest of Europe

Asia Pacific

  • Japan
  • China
  • India
  • Australasia

Rest of Asia Pacific

  • Rest of the World
  • Latin America
  • Middle East
  • Africa

Frequently Asked Question:

The market for Chatbots Market is expected to reach USD$ XX Bn in 2027.

The Chatbots Market is expected to see significant CAGR growth over the coming years, at XX%.

The report is forecasted from 2021 -2027.

The base year of this report is 2020.

Microsoft Corporation,Facebook, Inc.,Amazon.com, Inc..,Yahoo, Inc.,Google, Inc.. are some of the major players in the global market.

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Published Date:  Jun 2016
Category:  Technology & Media
Report ID:   57913
Report Format:   PDF
Pages:   120
Rating:    4.3 (50)
Delivery Time: 24 Hours to 48 Hours   
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