Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Market Segmentation
1.4 Research Methodology
1.4.1 Phase I – Secondary Research
1.4.2 Phase II – Primary Research
1.4.3 Phase III – Expert Panel Review
1.4.4 Assumptions
1.4.5 Approach Adopted
Chapter 2 Executive Summary
2.1 Market Snapshot: Global Chatbots Market
2.2 Global Chatbots Market, By Type, 2020
2.3 Global Chatbots Market, By End-use Application, 2020
2.4 Global Chatbots Market, By Geography,2020
Chapter 3 Market Dynamics
3.1 Product Insights and Market Overview
3.1.1 Global Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn and % Y-o-Y)
3.2 Key Market Trends and Future Outlook
3.2.1 Recent Trends
3.2.1.1 Messaging-as-OS
3.2.1.2 Introduction of Conversational Interface
3.2.1.3 Reluctance to Download Mobile Apps
3.2.1.4 Improved Customer Intelligence
3.2.2 Future Outlook
3.3 Requisite Capabilities for Chatbots
3.3.1 Integration with Messaging Platform
3.3.1 Natural Language Learning
3.3.1 Integration with Enterprise System
3.3.1 Monitoring
3.3.1 Testing and Security
3.4 Market Drivers
3.4.1 Rising Popularity of Interactive Online Channels
3.4.2 Need to Improve Customer Relationship through Customer Engagement
3.4.3 Growing Adoption Across Multiple Industry Verticals
3.5 Market Growth Challenges
3.5.1 High Cost and Technical Complexities Involved
3.5.2 Lack of Awareness
3.6 Opportunities
3.6.1 Latent Growth Potential
3.7 See-Saw Analysis
3.7.1 Impact Analysis of Drivers and Restraints
3.8 Ecosystem Analysis
3.9 Competitive Analysis
3.9.1 Market Positioning of Key Vendors
3.9.2 Key Strategies Adopted By Leading Vendors
3.9.3 Analyst Recommendations
Chapter 4 Global Chatbots Market, By Type
4.1 Market Analysis
4.1.1 Global Chatbots Market Revenue Contribution, By Type, 2020 – 2027 (Value %)
4.2 Stand-alone
4.2.1 Global Stand-alone Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
4.3 Web-based Chatbots
4.3.1 Global Web-based Chatbots Market Revenue and Growth, 2020 – 20273, (US$ Mn)
Chapter 5 Global Chatbots Market, By End-use Application
5.1 Market Analysis
5.1.1 Global Chatbots Market Revenue Contribution, By End-use Application, 2020 – 2027 (Value %)
5.2 Large Enterprise
5.2.1 Global Chatbots Market Revenue and Growth for Large Enterprise, 2020 – 2027, (US$ Mn)
5.3 Small and Medium-sized Enterprise
5.3.1 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2020 – 2027, (US$ Mn)
Chapter 6 Global Chatbots Market, By Geography
5.1 Overview
5.1.1 Global Chatbots Market Revenue Contribution, By Geography, 2020 – 2027 (Value %)
5.2 North America
5.2.1 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.3 Europe
5.3.1 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.4 Asia Pacific
5.4.1 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.5 Rest of World
5.5.1 Rest of World Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
Chapter 7 North America Chatbots Market Analysis
7.1 Overview
7.1.1 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
7.2 North America Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
7.2.1 SRC Analysis
7.3 North America Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
7.3.1 SRC Analysis
7.4 North America Chatbots Market Analysis, By Country, 2020 – 2027 (US$ Mn)
7.4.1 SRC Analysis
7.4.2 U.S.
7.4.3 Canada
Chapter 8 Europe Chatbots Market Analysis
8.1 Overview
8.1.1 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
8.2 Europe Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
8.2.1 SRC Analysis
8.3 Europe Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
8.3.1 SRC Analysis
8.4 Europe Chatbots Market Analysis, By Country, 2020 – 2027 (US$ Mn)
8.4.1 SRC Analysis
8.4.2 U.K.
8.4.3 France
8.4.4 Germany
8.4.6 Rest of Europe
Chapter 9 Asia Pacific Chatbots Market Analysis
9.1 Overview
9.1.1 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
9.2 Asia Pacific Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
9.2.1 SRC Analysis
9.3 Asia Pacific Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
9.3.1 SRC Analysis
9.4 Asia Pacific Chatbots Market Analysis, By Country, 2019 – 2027 (US$ Mn)
9.4.1 SRC Analysis
9.4.2 China
9.4.3 Japan
9.4.4 India
9.4.4 Australasia
9.4.6 Rest of Asia Pacific
Chapter 10 Rest of World Chatbots Market Analysis
10.1 Overview
10.1.1 Rest of World Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
10.2 Rest of World Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
10.2.1 SRC Analysis
10.3 Rest of World Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
10.3.1 SRC Analysis
10.4 Rest of World Chatbots Market Analysis, By Country, 2019 – 2027 (US$ Mn)
10.4.1 Latin America
10.4.2 Middle East
10.4.3 Africa
Chapter 11 Company Profiles
11.1 Microsoft Corporation
11.1.1 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.2 Facebook, Inc.
11.2.1 Facebook, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.3 Amazon.com, Inc..
11.3.1 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.4 Yahoo, Inc.
11.4.1 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.5 Google, Inc.
11.5.1 Google, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.6 Apple, Inc.
11.6.1 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.7 Helpshift
11.7.1 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.8 Haptik, Inc.
11.8.1 Haptik, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
List of Figures
FIG. 1 Global Chatbots: Market Segmentation
FIG. 2 Global Chatbots Market: Research Methodology
FIG. 3 Top-Down and Bottom Up Approach
FIG. 4 Global Chatbots Market, By Type, 2020 (US$ Mn)
FIG. 5 Global Chatbots Market, By End-use Application, 2020 (US$ Mn)
FIG. 6 Global Chatbots Market, By Geography, 2020 (US$ Mn)
FIG. 7 Global Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn and % Y-o-Y)
FIG. 8 See-Saw Analysis : Global Chatbots Market
FIG. 9 Ecosystem Analysis: Global Chatbots Industry
FIG. 10 Market Positioning of Key Chatbot Solution Providers, 2020
FIG. 11 Global Chatbots Market Revenue Contribution, By Type, 2020 – 2027 (Value %)
FIG. 12 Global Stand-alone Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
FIG. 13 Global Web-bsed Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
FIG. 14 Global Chatbots Market Revenue Contribution, By End-use Application, 2020 – 2027(US$ Mn)
FIG. 15 Global Chatbots Market Revenue and Growth for Large Enterprise, 2020 – 2027, (US$ Mn)
FIG. 16 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2020 – 2027, (US$ Mn)
FIG. 17 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 18 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 19 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 20 RoW Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
List of Tables
TABLE 1 Market Snapshot: Global Chatbots Market
TABLE 2 Evolution of Chatbots Technology
TABLE 3 Impact Indicators
TABLE 4 Impact Analysis of Drivers and Restraints
TABLE 5 North America Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 6 North America Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 7 North America Chatbots Market Revenue, By Country, 2015 – 2023 (US$ Mn)
TABLE 8 U.S. Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 9 U.S. Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 10 Europe Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 11 Europe Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 12 Europe Chatbots Market Revenue, By Country, 2020 – 2027 (US$ Mn)
TABLE 13 U.K. Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 14 U.K. Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 15 France Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 16 France Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 17 Germany Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 18 Germany Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 19 Asia Pacific Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 20 Asia Pacific Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 21 Asia Pacific Chatbots Market Revenue, By Country, 2020 – 2027 (US$ Mn)
TABLE 22 China Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 23 China Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 24 Japan Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 25 Japan Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 26 India Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 27 India Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 28 Australasia Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 29 Australasia Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 30 Rest of World Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 31 Rest of World Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 32 Rest of World Chatbots Market Revenue, By Region, 2020 – 2027 (US$ Mn)
TABLE 33 Latin America Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 34 Latin America Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 35 Middle-East Chatbots Market Revenue, By Type, 2020 – 2027(US$ Mn)
TABLE 36 Middle-East Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 37 Africa Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 38 Africa Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 39 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 40 Facebook, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 41 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 42 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 43 Google, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 44 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 45 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 46 Haptik, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)