Chatbots Market By Type (Stand-alone, Web-based), End User (Large, Small and Medium-sized Enterprises) – Growth, Share, Opportunities & Competitive Analysis, 2021 – 2027

Report Scope

The mounting popularity of interactive online channels coupled with the need to improve customer relationships through customer engagement is expected to drive the market for chatbots during the forecast period 2021 – 2027. In addition, a multitude of research dedicated to improving the capabilities of chatbots (e-integration with messaging platforms, etc.) has been instrumental in driving the adoption of chatbots among enterprises. These factors are expected to contribute towards the anticipated exponential growth during the forecast period 2021 – 2027.

This report analyzes the global chatbot market in terms of type, end-use application, and geography. On the basis of type, the global chatbot market is segmented into stand-alone chatbots and web-based chatbots. Similarly, on the basis of end-use applications, the market for chatbots is classified into large enterprises and small & medium-sized enterprises. The geographical distribution of the global chatbots market considered in this study encompasses regional markets such as North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.

1.1 Report Description

Purpose of the Report

The purpose of this strategic research study titled “Chatbots Market – Growth, Share, Opportunities, and Competitive Analysis, 2021 – 2027” is to offer industry investors, company executives, and industry participants in-depth insights to enable them to make informed strategic decisions related to the opportunities in the chatbots market.

1.1.1 Target Audience

• Industry Investors
• Chatbot Software Developers
• Messaging Platform Vendors
• Voice Platform Vendors
• End-users

1.1.2 USP and Key Offerings

The report titled “Global Chatbots Market – Growth, Share, Opportunities, and Competitive Analysis, 2021 – 2027” offers strategic insights into the global chatbots market along with the market size and estimates for the duration 2021 – 2027. The said research study covers an in-depth analysis of multiple market segments based on type, end-use application, and cross-sectional study across different geographies. In order to help strategic decision-makers, the report also includes competitive profiling of the key industry participants, their SCOT (Strengths, Challenges, Opportunities, and Weaknesses) analysis, market positioning, and recent developments.

Other in-depth analysis provided in the report includes:

• Current and future market trends to justify the forthcoming attractive sub-markets within the chatbots market
• Market fuelers, market impediments, and their impact on the market growth
• In-depth competitive environment analysis
• SRC (Segment-Region-Country) Analysis

Overall, the research study provides a holistic view of the global chatbots market, offering market size and estimates for the period from 2021 – 2027, keeping in mind the above-mentioned factors.

Based on type, the global chatbots market is categorized into the following segments:

• Stand-alone Chatbots
• Web-based Chatbots

Stand-alone chatbots run on a single computer, controlling certain functions and aspects of the user’s computer, including retrieving documents or playing media files. The stand-alone chatbots have an in-built graphical component that enhances user interaction. In addition to the appealing graphical interface, the advantage of a stand-alone chatbot also lies in its easy use and simple installation process. On the contrary, such a bot is not completely “your-own” as it limits the degree to which a user can personalize his/her bot. On the other hand, Web-based chatbots which operate on a remote server can be reached by the general public via a web page. Unlike stand-alone chatbots, web-based chatbots offer flexibility to users for having control over personality, behavior, and hosting. However, web-based chatbots are comparatively more complicated and difficult to set up than stand-alone chatbots. In addition, additional features such as voice recognition and text-to-speech are either unavailable or limited.

By End User:

There has been a lot of hype surrounding the potential of artificial intelligence and its use across different applications. With the growing adoption of messaging and voice technologies in enterprise applications, chatbot solutions are also expected to thrive in the coming years. The chatbot market, still in its infancy, is majorly limited to large enterprises. The penetration of chatbots has been fairly sluggish among small and medium-sized enterprises.

On the basis of end-use application, the global chatbots market is categorized into the following segments:

• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)

The following figure represents the contribution of different end-use segments to the global chatbot market in 2017 and 2027.

In the base year of 2017, the large enterprise segment was the largest revenue contributor to the global chatbot market. The segment accounted for over 85% of the global market revenue in the same year. The trend is presumed to continue, with the segment retaining its dominant position throughout the forecast period. Intensifying business competition has led to increased use of chatbots among large enterprises. However, with the advancements in technology and the rising popularity of interactive online channels, the use of chatbots is presumed to extend beyond large businesses to small and medium-sized enterprises.

On the basis of geography, the global chatbot market is segmented into the following regions and countries.

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • France
  • Italy
  • U.K.
  • Russia
  • Rest of Europe
• Asia-Pacific
  • India
  • China
  • Japan
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East and Africa
  • GCC Countries
  • South Africa
  • Rest of Middle East and Africa

Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Market Segmentation
1.4 Research Methodology
1.4.1 Phase I – Secondary Research
1.4.2 Phase II – Primary Research
1.4.3 Phase III – Expert Panel Review
1.4.4 Assumptions
1.4.5 Approach Adopted

Chapter 2 Executive Summary
2.1 Market Snapshot: Global Chatbots Market
2.2 Global Chatbots Market, By Type, 2020
2.3 Global Chatbots Market, By End-use Application, 2020
2.4 Global Chatbots Market, By Geography,2020

Chapter 3 Market Dynamics
3.1 Product Insights and Market Overview
3.1.1 Global Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn and % Y-o-Y)
3.2 Key Market Trends and Future Outlook
3.2.1 Recent Trends
3.2.1.1 Messaging-as-OS
3.2.1.2 Introduction of Conversational Interface
3.2.1.3 Reluctance to Download Mobile Apps
3.2.1.4 Improved Customer Intelligence
3.2.2 Future Outlook
3.3 Requisite Capabilities for Chatbots
3.3.1 Integration with Messaging Platform
3.3.1 Natural Language Learning
3.3.1 Integration with Enterprise System
3.3.1 Monitoring
3.3.1 Testing and Security
3.4 Market Drivers
3.4.1 Rising Popularity of Interactive Online Channels
3.4.2 Need to Improve Customer Relationship through Customer Engagement
3.4.3 Growing Adoption Across Multiple Industry Verticals
3.5 Market Growth Challenges
3.5.1 High Cost and Technical Complexities Involved
3.5.2 Lack of Awareness
3.6 Opportunities
3.6.1 Latent Growth Potential
3.7 See-Saw Analysis
3.7.1 Impact Analysis of Drivers and Restraints
3.8 Ecosystem Analysis
3.9 Competitive Analysis
3.9.1 Market Positioning of Key Vendors
3.9.2 Key Strategies Adopted By Leading Vendors
3.9.3 Analyst Recommendations

Chapter 4 Global Chatbots Market, By Type
4.1 Market Analysis
4.1.1 Global Chatbots Market Revenue Contribution, By Type, 2020 – 2027 (Value %)
4.2 Stand-alone
4.2.1 Global Stand-alone Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
4.3 Web-based Chatbots
4.3.1 Global Web-based Chatbots Market Revenue and Growth, 2020 – 20273, (US$ Mn)

Chapter 5 Global Chatbots Market, By End-use Application
5.1 Market Analysis
5.1.1 Global Chatbots Market Revenue Contribution, By End-use Application, 2020 – 2027 (Value %)
5.2 Large Enterprise
5.2.1 Global Chatbots Market Revenue and Growth for Large Enterprise, 2020 – 2027, (US$ Mn)
5.3 Small and Medium-sized Enterprise
5.3.1 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2020 – 2027, (US$ Mn)

Chapter 6 Global Chatbots Market, By Geography
5.1 Overview
5.1.1 Global Chatbots Market Revenue Contribution, By Geography, 2020 – 2027 (Value %)
5.2 North America
5.2.1 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.3 Europe
5.3.1 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.4 Asia Pacific
5.4.1 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
5.5 Rest of World
5.5.1 Rest of World Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)

Chapter 7 North America Chatbots Market Analysis
7.1 Overview
7.1.1 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
7.2 North America Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
7.2.1 SRC Analysis
7.3 North America Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
7.3.1 SRC Analysis
7.4 North America Chatbots Market Analysis, By Country, 2020 – 2027 (US$ Mn)
7.4.1 SRC Analysis
7.4.2 U.S.
7.4.3 Canada

Chapter 8 Europe Chatbots Market Analysis
8.1 Overview
8.1.1 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
8.2 Europe Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
8.2.1 SRC Analysis
8.3 Europe Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
8.3.1 SRC Analysis
8.4 Europe Chatbots Market Analysis, By Country, 2020 – 2027 (US$ Mn)
8.4.1 SRC Analysis
8.4.2 U.K.
8.4.3 France
8.4.4 Germany
8.4.6 Rest of Europe

Chapter 9 Asia Pacific Chatbots Market Analysis
9.1 Overview
9.1.1 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
9.2 Asia Pacific Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
9.2.1 SRC Analysis
9.3 Asia Pacific Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
9.3.1 SRC Analysis
9.4 Asia Pacific Chatbots Market Analysis, By Country, 2019 – 2027 (US$ Mn)
9.4.1 SRC Analysis
9.4.2 China
9.4.3 Japan
9.4.4 India
9.4.4 Australasia
9.4.6 Rest of Asia Pacific

Chapter 10 Rest of World Chatbots Market Analysis
10.1 Overview
10.1.1 Rest of World Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
10.2 Rest of World Chatbots Market Analysis, By Type, 2020 – 2027 (US$ Mn)
10.2.1 SRC Analysis
10.3 Rest of World Chatbots Market Analysis, By End-use Application, 2020 – 2027 (US$ Mn)
10.3.1 SRC Analysis
10.4 Rest of World Chatbots Market Analysis, By Country, 2019 – 2027 (US$ Mn)
10.4.1 Latin America
10.4.2 Middle East
10.4.3 Africa

Chapter 11 Company Profiles
11.1 Microsoft Corporation
11.1.1 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.2 Facebook, Inc.
11.2.1 Facebook, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.3 Amazon.com, Inc..
11.3.1 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.4 Yahoo, Inc.
11.4.1 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.5 Google, Inc.
11.5.1 Google, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.6 Apple, Inc.
11.6.1 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.7 Helpshift
11.7.1 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
11.8 Haptik, Inc.
11.8.1 Haptik, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)

List of Figures

FIG. 1 Global Chatbots: Market Segmentation
FIG. 2 Global Chatbots Market: Research Methodology
FIG. 3 Top-Down and Bottom Up Approach
FIG. 4 Global Chatbots Market, By Type, 2020 (US$ Mn)
FIG. 5 Global Chatbots Market, By End-use Application, 2020 (US$ Mn)
FIG. 6 Global Chatbots Market, By Geography, 2020 (US$ Mn)
FIG. 7 Global Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn and % Y-o-Y)
FIG. 8 See-Saw Analysis : Global Chatbots Market
FIG. 9 Ecosystem Analysis: Global Chatbots Industry
FIG. 10 Market Positioning of Key Chatbot Solution Providers, 2020
FIG. 11 Global Chatbots Market Revenue Contribution, By Type, 2020 – 2027 (Value %)
FIG. 12 Global Stand-alone Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
FIG. 13 Global Web-bsed Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn)
FIG. 14 Global Chatbots Market Revenue Contribution, By End-use Application, 2020 – 2027(US$ Mn)
FIG. 15 Global Chatbots Market Revenue and Growth for Large Enterprise, 2020 – 2027, (US$ Mn)
FIG. 16 Global Chatbots Market Revenue and Growth for Small and Medium-sized Enterprise, 2020 – 2027, (US$ Mn)
FIG. 17 North America Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 18 Europe Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 19 Asia Pacific Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)
FIG. 20 RoW Chatbots Market Revenue and Growth, 2020 – 2027, (US$ Mn) (Y-o-Y %)

List of Tables

TABLE 1 Market Snapshot: Global Chatbots Market
TABLE 2 Evolution of Chatbots Technology
TABLE 3 Impact Indicators
TABLE 4 Impact Analysis of Drivers and Restraints
TABLE 5 North America Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 6 North America Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 7 North America Chatbots Market Revenue, By Country, 2015 – 2023 (US$ Mn)
TABLE 8 U.S. Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 9 U.S. Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 10 Europe Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 11 Europe Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 12 Europe Chatbots Market Revenue, By Country, 2020 – 2027 (US$ Mn)
TABLE 13 U.K. Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 14 U.K. Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 15 France Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 16 France Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 17 Germany Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 18 Germany Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 19 Asia Pacific Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 20 Asia Pacific Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 21 Asia Pacific Chatbots Market Revenue, By Country, 2020 – 2027 (US$ Mn)
TABLE 22 China Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 23 China Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 24 Japan Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 25 Japan Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 26 India Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 27 India Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 28 Australasia Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 29 Australasia Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 30 Rest of World Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 31 Rest of World Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 32 Rest of World Chatbots Market Revenue, By Region, 2020 – 2027 (US$ Mn)
TABLE 33 Latin America Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 34 Latin America Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 35 Middle-East Chatbots Market Revenue, By Type, 2020 – 2027(US$ Mn)
TABLE 36 Middle-East Chatbots Market Revenue, By End-use Application, 2020 – 2027 (US$ Mn)
TABLE 37 Africa Chatbots Market Revenue, By Type, 2020 – 2027 (US$ Mn)
TABLE 38 Africa Chatbots Market Revenue, By End-use Application, 2015 – 2023 (US$ Mn)
TABLE 39 Microsoft Corporation: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 40 Facebook, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 41 Amazon.com, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 42 Yahoo, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 43 Google, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 44 Apple, Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 45 Helpshift: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)
TABLE 46 Haptik, Inc..: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Key Industries Served, SCOT Analysis, Recent Developments)