1. Preface
1.1. Report Description
1.1.1. Purpose of the Report
1.1.2. Target Audience
1.1.3. USP and Key Offerings
1.2. Research Scope
1.3. Research Methodology
1.3.1. Phase I – Secondary Research
1.3.2. Phase II – Primary Research
1.3.3. Phase III – Expert Panel Review
1.3.4. Approach Adopted
1.3.4.1. Top-Down Approach
1.3.4.2. Bottom-Up Approach
1.3.5. Assumptions
1.4. Market Segmentation
2. Executive Summary
2.1. Market Snapshot: Global FSM Market
2.2. Global FSM Market, by Component, 2018 (US$ Bn)
2.3. Global FSM Market, by Deployment Model, 2018 (US$ Bn)
2.4. Global FSM Market, by Organization Size, 2018 (US$ Bn)
2.5. Global FSM Market, by End-User, 2018 (US$ Bn)
2.6. Global FSM Market, by Geography, 2018 (US$ Bn)
3. Market Dynamics
3.1. Introduction
3.1.1. Global FSM Market Value, 2017-2027, (US$ Bn)
3.2. Market Dynamics
3.2.1. Market Drivers
3.2.2. Market Restraints
3.3. Attractive Investment Proposition, by Geography, 2018
3.4. Market Positioning of Key Players, 2018
3.4.1. Major Strategies Adopted by Key Players
4. Global Field Service Management (FSM) Market, by Component , 2017-2027 (US$ Bn)
4.1. Overview
4.2. Solution
4.3. Service
5. Global Field Service Management (FSM) Market, by Deployment Model , 2017-2027 (US$ Bn)
5.1. Overview
5.2. On-premise
5.3. Cloud-based
6. Global Field Service Management (FSM) Market, by Organization Size , 2017-2027 (US$ Bn)
6.1. Overview
6.2. Large Enterprises
6.3. Small and medium-sized Enterprises (SMEs)
7. Global Field Service Management (FSM) Market, by End-User , 2017-2027 (US$ Bn)
7.1. Overview
7.2. IT Enabled
7.3. Healthcare
7.4. Energy & Utilities
7.5. Manufacturing
7.6. Construction and Real Estate
7.7. Transportation and Logistics
8. North America Field Service Management (FSM) Market Analysis, 2017-2027 (US$ Bn)
8.1. Overview
8.1.1. North America FSM Market Value and Growth, 2017-2027, (US$ Bn)
8.2. North America FSM Market Value, By Component, 2017-2027 (US$ Bn)
8.2.1. Market Analysis
8.3. North America FSM Market Value, By Deployment Model, 2017-2027 (US$ Bn)
8.3.1. Market Analysis
8.4. North America FSM Market Value, By Organization Size, 2017-2027 (US$ Bn)
8.4.1. Market Analysis
8.5. North America FSM Market Value, By End-User, 2017-2027 (US$ Bn)
8.5.1. Market Analysis
8.6. North America FSM Market Value, By Region/Country, 2017-2027 (US$ Bn)
8.6.1. Market Analysis
8.6.2. U.S.
8.6.3. Rest of North America
9. Europe Field Service Management (FSM) Market Analysis, 2017-2027 (US$ Bn)
9.1. Overview
9.1.1. Europe FSM Market Value and Growth, 2017-2027, (US$ Bn)
9.2. Europe FSM Market Value, By Component, 2017-2027 (US$ Bn)
9.2.1. Market Analysis
9.3. Europe FSM Market Value, By Deployment Model, 2017-2027 (US$ Bn)
9.3.1. Market Analysis
9.4. Europe FSM Market Value, By Organization Size, 2017-2027 (US$ Bn)
9.4.1. Market Analysis
9.5. Europe FSM Market Value, By End-User, 2017-2027 (US$ Bn)
9.5.1. Market Analysis
9.6. Europe FSM Market Value, By Region/Country, 2017-2027 (US$ Bn)
9.6.1. Market Analysis
9.6.2. U.K.
9.6.3. Germany
9.6.4. France
9.6.5. Rest of Europe
10. Asia Pacific Field Service Management (FSM) Market Analysis, 2017-2027 (US$ Bn)
10.1. Overview
10.1.1. Asia Pacific FSM Market Value and Growth, 2017-2027, (US$ Bn)
10.2. Asia Pacific FSM Market Value, By Component, 2017-2027 (US$ Bn)
10.2.1. Market Analysis
10.3. Asia Pacific FSM Market Value, By Deployment Model, 2017-2027 (US$ Bn)
10.3.1. Market Analysis
10.4. Asia Pacific FSM Market Value, By Organization Size, 2017-2027 (US$ Bn)
10.4.1. Market Analysis
10.5. Asia Pacific FSM Market Value, By End-User, 2017-2027 (US$ Bn)
10.5.1. Market Analysis
10.6. Asia Pacific FSM Market Value, By Region/Country, 2017-2027 (US$ Bn)
10.6.1. Market Analysis
10.6.2. Japan
10.6.3. China
10.6.4. India
10.6.5. Rest of Asia Pacific
11. Rest of the World Field Service Management (FSM) Market Analysis, 2017-2027 (US$ Bn)
11.1. Overview
11.1.1. Rest of the World FSM Market Value and Growth, 2017-2027, (US$ Bn)
11.2. Rest of the World FSM Market Value, By Component, 2017-2027 (US$ Bn)
11.2.1. Market Analysis
11.3. Rest of the World FSM Market Value, By Deployment Model, 2017-2027 (US$ Bn)
11.3.1. Market Analysis
11.4. Rest of the World FSM Market Value, By Organization Size, 2017-2027 (US$ Bn)
11.4.1. Market Analysis
11.5. Rest of the World FSM Market Value, By End-User, 2017-2027 (US$ Bn)
11.5.1. Market Analysis
11.6. Rest of the World FSM Market Value, By Region, 2017-2027 (US$ Bn)
11.6.1. Market Analysis
11.6.2. Middle East & Africa
11.6.3. Latin America
12. Company Profiles
12.1. Oracle
12.2. Microsoft, Inc.
12.3. ClickSoftware
12.4. ServiceMax
12.5. Astea
12.6. Comarch
12.7. SAP
12.8. Salesforce
12.9. Trimble
12.10. Infor
12.11. OverIT
12.12. ServicePower
12.13. FieldAware
12.14. GEOCONCEPT
12.15. FieldEZ
12.16. Zinier
List of Figures
FIG. 1 Global Field Service Management (FSM) Market: Research Methodology
FIG. 2 Market Size Estimation – Top Down & Bottom up Approach
FIG. 3 Global FSM Market Segmentation
FIG. 4 Global FSM Market, by Component, 2018 (US$ Bn)
FIG. 5 Global FSM Market, by Deployment Model, 2018 (US$ Bn)
FIG. 6 Global FSM Market, by Organization Size, 2018 (US$ Bn)
FIG. 7 Global FSM Market, by End-User, 2018 (US$ Bn)
FIG. 8 Global FSM Market, by Geography, 2018 (US$ Bn)
FIG. 9 Attractive Investment Proposition, by Geography, 2018
FIG. 10 Global Market Positioning of Key FSM Market Manufacturers, 2018
FIG. 11 Global FSM Market, by Solution, Value, 2017–2027 (US$ Bn)
FIG. 12 Global FSM Market, by Service, Value, 2017–2027 (US$ Bn)
FIG. 13 Global FSM Market, by On-Premise, Value, 2017–2027 (US$ Bn)
FIG. 14 Global FSM Market, by Cloud-based, Value, 2017–2027 (US$ Bn)
FIG. 15 Global FSM Market, by Large Enterprises, 2017–2027 (US$ Bn)
FIG. 16 Global FSM Market, by Small and Medium Sized Enterprises, Value, 2017–2027 (US$ Bn)
FIG. 17 Global FSM Market, by IT Enabled Services Value, 2017–2027 (US$ Bn)
FIG. 18 Global FSM Market, by Healthcare, Value, 2017–2027 (US$ Bn)
FIG. 19 Global FSM Market, by Energy & Utilities, Value, 2017–2027 (US$ Bn)
FIG. 20 Global FSM Market, by Manufacturing, Value, 2017–2027 (US$ Bn)
FIG. 21 Global FSM Market, by Construction and Real Estate Value, 2017–2027 (US$ Bn)
FIG. 22 Global FSM Market, by Transportation and Logistics, Value, 2017–2027 (US$ Bn)
FIG. 23 U.S. FSM Market, 2017–2027 (US$ Bn)
FIG. 24 Canada FSM Market, 2017–2027 (US$ Bn)
FIG. 25 U.K. FSM Market, 2017–2027 (US$ Bn)
FIG. 26 Germany FSM Market, 2017–2027 (US$ Bn)
FIG. 27 France FSM Market, 2017–2027 (US$ Bn)
FIG. 28 Italy FSM Market, 2017–2027 (US$ Bn)
FIG. 29 Rest of Europe FSM Market, 2017–2027 (US$ Bn)
FIG. 30 Japan FSM Market, 2017–2027 (US$ Bn)
FIG. 31 China FSM Market, 2017–2027 (US$ Bn)
FIG. 32 India FSM Market, 2017–2027 (US$ Bn)
FIG. 33 Rest of Asia Pacific FSM Market, 2017–2027 (US$ Bn)
FIG. 34 Middle East & Africa FSM Market, 2017–2027 (US$ Bn)
FIG. 35 Latin America FSM Market, 2017–2027 (US$ Bn)
List of Tables
TABLE 1 Market Snapshot: Global Field Service Management (FSM) Market
TABLE 2 Global FSM Market, by Component, 2017–2027 (US$ Bn)
TABLE 3 Global FSM Market, by Deployment Model, 2017–2027 (US$ Bn)
TABLE 4 Global FSM Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 5 Global FSM Market, by End-User, 2017–2027 (US$ Bn)
TABLE 6 Global FSM Market, by Geography, 2017–2027 (US$ Bn)
TABLE 7 North America FSM Market, by Component, 2017–2027 (US$ Bn)
TABLE 8 North America FSM Market, by Deployment Model, 2017–2027 (US$ Bn)
TABLE 9 North America FSM Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 10 North America FSM Market, by End-User, 2017–2027 (US$ Bn)
TABLE 11 North America FSM Market, by Country, 2017–2027 (US$ Bn)
TABLE 12 Europe FSM Market, by Component, 2017–2027 (US$ Bn)
TABLE 13 Europe FSM Market, by Deployment Model, 2017–2027 (US$ Bn)
TABLE 14 Europe FSM Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 15 Europe FSM Market, by End-User, 2017–2027 (US$ Bn)
TABLE 16 Europe FSM Market, by Country/Region, 2017–2027 (US$ Bn)
TABLE 17 Asia Pacific FSM Market, by Component, 2017–2027 (US$ Bn)
TABLE 18 Asia Pacific FSM Market, by Deployment Model, 2017–2027 (US$ Bn)
TABLE 19 Asia Pacific FSM Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 20 Asia Pacific FSM Market, by End-User, 2017–2027 (US$ Bn)
TABLE 21 Asia Pacific FSM Market, by Country/Region, 2017–2027 (US$ Bn)
TABLE 22 RoW FSM Market, by Component, 2017–2027 (US$ Bn)
TABLE 23 RoW FSM Market, by Deployment Model, 2017–2027 (US$ Bn)
TABLE 24 RoW FSM Market, by Organization Size, 2017–2027 (US$ Bn)
TABLE 25 RoW FSM Market, by End-User, 2017–2027 (US$ Bn)
TABLE 26 RoW FSM Market, by Country/Region, 2017–2027 (US$ Bn)