Overview:
Kiosks are interactive terminals that allow computer-enabled information exchange for commerce, education, entertainment and other purposes. Patient self-service kiosks are being increasingly adopted worldwide in locations such as hospitals, clinics, and other healthcare facilities for allowing patients to perform certain activities in reduced time. Some of the common activities conducted on patient self-service kiosks are appointment booking, updating personal information, and related details, co-payments and payment collection, and so on. Seamless data quality, reduction in workload on staff and waiting time, uniformity in processes like patient registration and improved patient experience are the prime benefits of self-service kiosks that drive the market growth. Therefore, factors such as better patient experience, improved service, saving the time of both patients and healthcare staff, better opportunity for service promotion and advertising and benefit of data analytics for patient behavior assessment drive this market.
On the other hand, lack of awareness in eastern parts of the world and higher preference for building basic health care than investing in kiosks in underdeveloped markets mainly restrain the market growth for patient self-service kiosks. Some other factors that hold back the growth of patient self-service kiosks market are a high initial investment, need for scheduled maintenance, and potential risk of data theft and information breach. Novel patient self-service kiosks are customizable and can be made suitable for any healthcare setting. At present, kiosks are widely used for displaying hospital information such as operating hours, department locations, and floor maps. Modern kiosks also support several media formats, thus also serve as bulletin boards for supplying news and events. Patient self-service kiosks are also linked with hospital information systems, hence allowing patients to check their appointments, medical records, and other such information without staff assistance.
The global Patient Self-service Kiosks market is segmented on the following bases:
Key players identified for Patient Self-service Kiosks market include but are not limited to:
International Business Machines Corporation, NCR Corporation, PFU-Fujitsu, Clearwave Corporation, KIOSK Information Systems Inc., Nixdorf Ag, Phoenix Kiosk Inc., EMBROSS Group Pty Ltd., RedyRef Interactive Kiosks and others.
This report offers:
