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Patient Self-service Kiosks Market - Growth, Future Prospects & Competitive Analysis, 2018-2026


Kiosks are interactive terminals that allow computer-enabled information exchange for commerce, education, entertainment, and other purposes. Patient self-service kiosks are increasingly being used in hospitals, clinics, and other healthcare facilities around the world to allow patients to complete tasks in less time. Some of the common activities conducted on patient self-service kiosks are appointment booking, updating personal information and related details, co-payments, payment collection, and so on. Seamless data quality, a reduction in workload on staff and waiting time, uniformity in processes like patient registration, and an improved patient experience are the prime benefits of self-service kiosks that drive the market's growth. Therefore, factors such as a better patient experience, improved service, saving the time of both patients and healthcare staff, better opportunities for service promotion and advertising, and the benefit of data analytics for patient behavior assessment drive this market.

On the other hand, a lack of awareness in the eastern parts of the world, as well as a preference for investing in basic health care rather than kiosks in underdeveloped markets, are primarily restraining market growth for patient self-service kiosks. Some other factors that hold back the growth of the patient self-service kiosk market are high initial investment, the need for scheduled maintenance, and the potential risk of data theft and information breach. Novel patient self-service kiosks are customizable and can be made suitable for any healthcare setting. At present, kiosks are widely used for displaying hospital information such as operating hours, department locations, and floor maps. Modern kiosks also support several media formats and thus also serve as bulletin boards for supplying news and events. Patient self-service kiosks are also linked with hospital information systems, thereby allowing patients to check their appointments, medical records, and other such information without staff assistance.

The global patient self-service kiosk market is classified as follows:


  • Freestanding
  • Mobile
  • Wall-mounted and countertop


  • Self-check-in
  • Registration of Patients and Updating of Information
  • Floor Map and Department Navigation
  • Prescription Ordering, Refilling, and Updating
  • Collection of co-payments
  • Others


  • North America
  • US
  • Canada


  • UK
  • Germany
  • Rest of Europe

Asia Pacific

  • Japan
  • China
  • Rest of APAC

Latin America

  • Brazil
  • Mexico

The Middle East and Africa

  • GCC
  • Rest of the Middle East and Africa

Key players identified for the patient self-service kiosk market include, but are not limited to:

International Business Machines Corporation, NCR Corporation, PFU-Fujitsu, Clearwave Corporation, KIOSK Information Systems Inc., Nixdorf AG, Phoenix Kiosk Inc., EMBOSS Group Pty Ltd., RedyRef Interactive Kiosks, and others

This report offers the following:

  • An analysis of types, applications, and regions that would provide a clear understanding of the ongoing and future trends in the global patient self-service kiosk market
  • assessment of regional market trends and scrutiny of potential customer bases
  • Analysis of market dynamics, such as drivers, restraints, and opportunities prevalent in the market
  • Quantitative assessment of the current market size and future estimations for the period from 2016 to 2026, along with CAGRs for the period from 2018 to 2026
  • Company profiles highlighting key information about the imperative players operating in the global patient self-service kiosk market,

Frequently Asked Questions:

The market for Patient Self-service Kiosks is expected to reach US$ XX in 2026.

The Patient Self-service Kiosks market is expected to see significant CAGR growth over the coming years,at XX%

The report is forecasted from 2018-2026.

The base year of this report is 2017.

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Published Date:  Apr 2018
Category:  Healthcare
Report ID:   59055
Report Format:   PDF
Pages:   120
Rating:    4.3 (36)
Delivery Time: 24 Hours to 48 Hours   
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