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Virtual PBX Market By Component (Solution, Service), By Services (Bandwidth Management And Optimization, Compliance Management Services, Configuration And Change Management, Emergency Call Routing Services, Network Traffic Management, Online Charging Services, Virtual Deployment And Setup), By Enterprise Size (Large Enterprise, SMEs), By Application (Government, IT & Telecom, Manufacturing, Healthcare, Education, Retail, Others) - Growth, Future Prospects And Competitive Analysis, 2019 - 2027

The Increasing Demand for Enterprise Mobility is Driving the Growth of Virtual PBX Market

Globally, the Global virtual PBX market is expected to grow with a CAGR of 15.1% during the forecast period from 2019 to 2027. The increasing demand for enterprise mobility solutions is driving the demand for virtual PBX market. As the adoption of the mobile devices among the enterprises is rising and employee started using their own devices to access organization data, organizations are looking for new ways to establish a well structured and maintained mobile infrastructure. Virtual PBX allows enterprises to invent their Network infrastructure and enhance collaboration between their employees, which in turn increases the business performance.

Moreover, it allows enterprises to develop a more sophisticated telephone system by eliminating the cost of ownership and creating a virtual network. The rising need among the organization to upgrade from the traditional PBX to cloud based PBX is also serving as a major driver for the growth of the market. Furthermore, the growing adoption of the telecom cloud  is also driving the market growth. However, the security issues associated with the use of the virtual PBX is inhibiting the growth of the market. The rising concern to maintain the quality of the service is also a major challenge among the market players.

Market Synopsis

Virtual PBX Market

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Services is Estimated to Grow Significantly During the Forecast Period  

The virtual PBX market is characterized based on the component into solution and services. Solutions accounted for more than 60% share in the revenue in 2018. The market growth is attributed to the changing market dynamics and wide scale adoption of the virtual infrastructure. On the other hand, services market is estimated to increase significantly during the forecast period.

Virtual PBX Market

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North America is Leading the Virtual PBX Market                                          

North America led the virtual PBX market with the market share of over 37% in 2018. The growth of the market is driven by the large scale in investment in the wireless technologies in the region. The growing adoption of the advance technology solutions such as IoT, cloud and unified communication platform is also serving as a a major driver for the growth of the market. Besides, the rapid digitalization across the industries in the region is also supporting the market growth.

Virtual PBX Market

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The major players in the virtual PBX market are 8x8 Inc, 3CX Ltd, AT&T Inc, BT GROUP PLC, Avaya, Bullseye Telecom, Cisco Systems, CenturyLink Inc, Comcast Business Services, Digium, Datavo, Ozonetel Communications Pvt Ltd, Interglobe Communications, Mitel Networks Corporation, MegaPath, Nexge Technologies Ltd, NovoLink Communications Inc, Nextiva Inc, OneConnect Inc, and Polycom Inc.

Virtual PBX Market

Historical & Forecast Period

This research report presents the analysis of each segment from 2017 to 2027 considering 2018 as the base year for the research. Compounded Annual Growth Rate (CAGR) for each respective segment calculated for the forecast period from 2019 to 2027.

Report Scope by Segments

The virtual PBX market report provides market size and estimates based on market dynamics and key trends observed in the industry. The report provides a holistic view of global virtual PBX market based on component, services, enterprise size, application and geography. Key segments covered in the report are as follows:

Research Period  2017-2027
Base Year 2018
Forecast Period  2019-2027
Historical Year  2017
Unit  USD Billion

 Component Segment (2017–2027; US$ Bn)
 • Solution
 • Services

 Services Segment (2017–2027; US$ Bn)
 • Bandwidth Management and Optimization
 • Compliance Management Services
 • Configuration and Change Management
 • Emergency Call Routing Services
 • Network Traffic Management
 • Online Charging Services
 • Protocol Management Services
 • Virtual Assistance and Support
 • Virtual Deployment and Setup

 Enterprise Size Segment (2017–2027; US$ Bn)
 • Large Enterprises
 • SMEs

 Application Segment (2017–2027; US$ Bn)
 • Education
 • Government
 • Healthcare
 • IT & Telecom
 • Manufacturing
 • Retail
 • Others

 Geography Segment (2017–2027; US$ Bn)
 • North America (U.S., Rest of North America)
 • Europe (U.K., Germany, France, Rest of Europe)
 • Asia Pacific (China, Japan, India, Rest of Asia Pacific)
 • Rest of the World (Middle East & Africa, Latin America)

Key questions answered in this report

  • What was the market size of virtual PBX in 2018 and forecast up to 2027?
  • Which is the largest regional market for virtual PBX?
  • What are the major trends followed in virtual PBX market across different regions?
  • Who are the key companies in the virtual PBX market?
  • What are the key strategies adopted by the leading virtual PBX companies in market?

Unique data points of this report

  • Statistics on virtual PBX and spending worldwide
  • Recent trends across different regions in terms of adoption of virtual PBX across applications
  • Notable developments going on in the industry
  • Attractive investment proposition for segments as well as geography
  • Comparative scenario for all the segments for years 2018 (actual) and 2027 (forecast)
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Published Date:  Nov 2019
Category:  IT & Telecom
Report ID:   60071
Report Format:   PDF
Pages:   120
Rating:    4.2 (58)
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