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North American Offsite Medical Case Management Market

North American Offsite Medical Case Management Market By Service Type (Web-Based Case Management Services, Telephonic Case Management Services); By Case Type (Long-Term Disability, Short-Term Disability, Catastrophic Case Management, Chronic Pain Management, Others); By End User (Speciality Clinics, Home Care Settings, Long Term Care Centers, Others) – Growth, Share, Opportunities & Competitive Analysis, 2024 – 2032

Summary
Table Of Content

REPORT ATTRIBUTE	DETAILS
Historical Period	2020-2023
Base Year	2024
Forecast Period	2025-2032
North America Offsite Medical Case Management Market Size 2024	USD 1,634.29 million
North America Offsite Medical Case Management Market, CAGR	3.33%
North America Offsite Medical Case Management Market Size 2032	USD 2,124.62 million

Market Overview

The North America Offsite Medical Case Management Market is projected to grow from USD 1,634.29 million in 2024 to an estimated USD 2,124.62 million by 2032, with a compound annual growth rate (CAGR) of 3.33% from 2025 to 2032.

Key drivers of this market include the increasing prevalence of chronic diseases, rising healthcare costs, and the growing demand for cost-effective and efficient healthcare delivery models. Technological advancements, such as the adoption of telehealth services, artificial intelligence, and machine learning, are also contributing to market growth.

Geographically, North America holds a significant share of the offsite medical case management market, with the United States leading in market valuation. Key players in this market include GENEX Services Inc., Europ Assistance – Global Corporate Solutions, Medical Case Management Group, EK Health Services Inc., EagleOne Case Management Solutions, Axiom Medical Consulting LLC, and Healthcare Solutions Inc.

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Market Insights

The North American Offsite Medical Case Management Market is projected to grow from USD 1,634.29 million in 2024 to USD 2,124.62 million by 2032, with a CAGR of 3.33% from 2025 to 2032.
The global Offsite Medical Case Management Market is projected to grow from USD 5,408.87 million in 2024 to USD 7,078.52 million by 2032, with a CAGR of 3.42% from 2025 to 2032.
Key drivers include the rising prevalence of chronic diseases, increasing healthcare costs, and the growing need for efficient, cost-effective healthcare delivery models.
The adoption of telehealth services, AI, and machine learning technologies is significantly enhancing the market growth by improving care coordination and patient outcomes.
Data privacy concerns and the complexity of integrating new technologies with existing healthcare systems remain significant barriers to market growth.
The United States holds the largest market share due to its advanced healthcare infrastructure and widespread adoption of telemedicine and remote care services.
Canada and Mexico are also experiencing growth, with Canada benefiting from its public healthcare system and Mexico seeing increased adoption of telemedicine in rural areas.
Major players in the market include GENEX Services Inc., Europ Assistance, EK Health Services, and Axiom Medical Consulting, all contributing to the competitive landscape of offsite medical case management services.

Market Drivers

Technological Advancements in Telemedicine and Remote Monitoring

Technological advancements in telemedicine, artificial intelligence (AI), and remote monitoring tools are transforming the landscape of offsite medical case management in North America. These technologies have facilitated the remote delivery of healthcare services, enabling case managers to track patient conditions in real time and intervene when necessary. Remote monitoring devices, such as wearable health trackers, blood pressure monitors, and glucose meters, provide critical data that can be used to assess a patient’s health status and make informed decisions about care. Additionally, the integration of AI and machine learning algorithms helps in predictive analytics, allowing case managers to anticipate potential health risks before they escalate. These technological innovations improve the quality of care by ensuring timely interventions and personalized treatment plans. Furthermore, the widespread adoption of telemedicine platforms enhances communication between case managers, healthcare providers, and patients, ensuring seamless care coordination. As healthcare continues to embrace digital transformation, the role of technology in enhancing offsite medical case management will continue to drive market growth.

Favorable Government Initiatives and Healthcare Policies

Government initiatives and policies promoting the adoption of offsite medical case management have been crucial in driving market growth. In the United States, for example, the implementation of the Affordable Care Act (ACA) and other healthcare reforms has incentivized healthcare providers to adopt more efficient and patient-centered care models. Programs such as the Chronic Care Management (CCM) initiative and the Medicare Advantage plans encourage healthcare providers to use offsite case management services for patients with chronic conditions. These initiatives offer financial reimbursement for offsite care, further incentivizing the adoption of remote case management solutions. In addition, the expansion of Medicare and Medicaid coverage for telehealth services has significantly contributed to the acceptance and implementation of offsite medical case management. These government-led efforts not only help improve healthcare access but also ensure that patients receive timely and appropriate care without the financial burden of in-person visits. With continuous support from federal and state governments, the market for offsite medical case management is expected to expand, benefiting both patients and healthcare providers alike.

Increasing Prevalence of Chronic Diseases

The rise in chronic diseases, such as diabetes, hypertension, heart disease, and respiratory disorders, is a significant driver of the North America offsite medical case management market. Chronic conditions often demand long-term management, which can be complex and resource-intensive. For instance, studies have shown that regions with higher chronic disease prevalence, like the southeastern U.S., face significant socioeconomic barriers to healthcare access. Offsite medical case management provides a solution by enabling continuous monitoring, care coordination, and treatment planning outside traditional healthcare settings. This reduces the burden on hospitals while ensuring patients receive necessary care in a cost-effective manner. Additionally, remote case management improves patient outcomes by reducing hospital admissions and lowering healthcare costs. The aging population further accelerates demand for these services, as older adults often require comprehensive care for multiple chronic conditions. By leveraging technology-driven solutions like telehealth platforms, offsite case management ensures personalized and efficient care delivery.

Cost Reduction and Improved Efficiency

One of the most compelling reasons for the growing adoption of offsite medical case management is its ability to reduce healthcare costs for providers, insurers, and patients. Traditional healthcare models involving in-person visits and hospital stays are often expensive and inefficient. For instance, telehealth technologies have emerged as key enablers in offsite case management by allowing remote monitoring of patient progress and seamless communication with healthcare professionals. This approach minimizes administrative overhead and travel expenses while optimizing resource utilization. Offsite case management also ensures that treatment plans are adhered to without requiring physical presence at healthcare facilities, promoting efficiency and cost savings. As healthcare costs continue to rise, the demand for these services grows due to their ability to deliver high-quality care at lower costs. Furthermore, value-based care models emphasize improved patient outcomes over service volume, aligning well with the principles of offsite medical case management.

Market Trends

Expansion of Remote Patient Monitoring (RPM) Devices

The use of Remote Patient Monitoring (RPM) devices is rapidly expanding in the offsite medical case management market. RPM devices, which include wearable devices, home diagnostic tools, and mobile health apps, enable case managers to remotely monitor patients’ vital signs and health conditions in real time. This trend is particularly relevant for managing chronic conditions such as diabetes, hypertension, and cardiovascular diseases, which require continuous monitoring to prevent complications. By leveraging RPM devices, healthcare providers can keep a close eye on patients without the need for frequent in-person visits, reducing the strain on both healthcare systems and patients. RPM technology enables case managers to gather crucial health data from patients in real time, providing valuable insights into their health status. For example, a blood pressure monitor can send data directly to the case manager, who can assess whether the patient’s readings are within a healthy range and adjust the treatment plan accordingly. Similarly, wearable devices that track physical activity, sleep patterns, and glucose levels provide an additional layer of information, enabling case managers to make data-driven decisions. As the technology behind RPM devices continues to improve, the market for offsite medical case management will continue to grow, with these devices playing a central role in improving care coordination, reducing hospitalizations, and enhancing patient outcomes.

Shift Toward Value-Based Care and Outcome-Focused Models

The transition from fee-for-service (FFS) to value-based care (VBC) models is a growing trend that significantly impacts the offsite medical case management market in North America. In a value-based care model, healthcare providers are incentivized to focus on improving patient outcomes rather than the volume of services delivered. This shift is driving healthcare systems to adopt more cost-effective and efficient care delivery methods, including offsite medical case management. By using remote monitoring and telehealth services, case managers can ensure that patients receive continuous care while avoiding unnecessary hospital visits, ultimately reducing the overall cost of care. Value-based care emphasizes prevention and the management of chronic conditions, both of which are well-suited to offsite case management models. Remote monitoring tools and telehealth services enable providers to track patients’ health statuses over time, intervene early when necessary, and ensure adherence to treatment plans. This results in improved patient outcomes, such as reduced hospital readmissions and better disease management. Moreover, the ability to offer personalized, ongoing care remotely aligns with the goals of value-based care, which seeks to improve the quality of care while controlling costs. As healthcare systems continue to prioritize value over volume, offsite medical case management will play an increasingly important role in delivering high-quality, outcome-focused care.

Integration of Telemedicine and Virtual Care Platforms

Telemedicine and virtual care platforms have transformed the landscape of offsite medical case management in North America. The COVID-19 pandemic significantly accelerated the adoption of telehealth services, as healthcare providers sought alternatives to in-person consultations to ensure patient safety. These platforms enable case managers to connect with patients through video calls, phone conversations, and secure messaging systems, facilitating continuous care from the comfort of their homes. For instance, the integration of wearable health devices with telemedicine platforms allows real-time monitoring of patients’ vital signs, such as heart rate and glucose levels, enhancing the ability to track progress remotely. This seamless connectivity ensures timely interventions when a patient’s condition worsens, reducing hospitalizations and improving outcomes. As telemedicine evolves, its role in offsite medical case management is expected to expand further, offering a convenient and efficient alternative to traditional care methods. Additionally, telemedicine supports chronic disease management by enabling regular follow-ups and adjustments to treatment plans without requiring physical visits. For instance, integrated telehealth systems now connect healthcare professionals, case managers, and patients in a unified platform for streamlined communication. This technological shift not only enhances care delivery but also optimizes resource utilization within healthcare systems. The continuous advancements in telehealth are poised to redefine remote medical management.

Personalized and Data-Driven Care Through AI and Predictive Analytics

Artificial intelligence (AI) and predictive analytics are driving innovation in offsite medical case management across North America. AI-powered algorithms analyze vast amounts of patient data to identify patterns and predict health outcomes, enabling proactive interventions. For instance, predictive models can assess the likelihood of disease exacerbations or hospital readmissions based on historical data and real-time inputs from wearable devices. This approach helps case managers anticipate risks and tailor care plans to individual patient needs. By leveraging machine learning tools, healthcare providers can deliver personalized care that improves patient satisfaction while reducing costs associated with emergency interventions. AI is particularly effective in managing complex chronic conditions that require frequent monitoring. For instance, wearable devices integrated with AI systems provide continuous health data that informs personalized treatment strategies. Machine learning algorithms also identify trends in patient behavior, suggesting improvements to care processes for better outcomes. As healthcare embraces data-driven models, AI’s role in predictive analytics will become increasingly central to offsite medical case management. This shift ensures that patients receive timely support tailored to their specific health profiles while optimizing operational efficiency within healthcare systems.

Market Challenges

Data Privacy and Security Concerns

Data privacy and security concerns are a critical challenge in the North American offsite medical case management market, particularly as telemedicine platforms and remote patient monitoring devices become more prevalent. These technologies generate vast amounts of sensitive health data that must be protected from cyber threats, breaches, and unauthorized access. For instance, recent surveys highlight the increasing complexity of compliance with regulations like HIPAA, which mandate stringent data protection standards. Healthcare organizations must invest in robust encryption technologies, secure communication channels, and regular audits to safeguard patient information effectively. Failure to address these concerns could lead to regulatory penalties, loss of patient trust, and reputational damage. As adoption of offsite case management solutions grows, the demand for advanced cybersecurity measures will continue to intensify.

Integration with Existing Healthcare Systems

Another major challenge is the integration of offsite medical case management solutions with existing healthcare systems, such as electronic health records (EHR), hospital information systems (HIS), and other clinical software. Many healthcare organizations still rely on legacy systems that may not be compatible with newer telehealth and remote monitoring technologies. The lack of seamless interoperability between different platforms can hinder the efficient exchange of patient data, resulting in fragmented care and potentially poor patient outcomes. For case managers, this can lead to difficulties in accessing comprehensive patient information, which is essential for making informed care decisions. Moreover, healthcare providers may face resistance to adopting new technologies due to concerns about workflow disruptions, training requirements, and the initial investment needed for system upgrades. Overcoming these integration barriers is crucial for ensuring the success of offsite medical case management and realizing its full potential in improving patient care.

Market Opportunities

Expansion of Telehealth Services and Remote Care Adoption

The continued expansion of telehealth services presents a significant opportunity for the North American offsite medical case management market. As healthcare systems increasingly embrace virtual care models, offsite medical case management is becoming a critical component in delivering continuous, patient-centered care remotely. The growing acceptance of telemedicine, accelerated by the COVID-19 pandemic, has shifted patient preferences toward more flexible healthcare options. This creates a substantial opportunity for healthcare providers and case management companies to offer comprehensive remote care services, such as teleconsultations, virtual follow-ups, and ongoing monitoring of chronic conditions. With the increasing demand for accessible and cost-effective healthcare solutions, offsite case management provides an avenue to meet these needs, enhancing care efficiency, improving patient satisfaction, and reducing healthcare costs.

Government Initiatives and Reimbursement for Remote Case Management

Government initiatives and reimbursement policies supporting remote care models are another key opportunity driving the growth of offsite medical case management. Programs such as the Chronic Care Management (CCM) initiative and expanded Medicare and Medicaid coverage for telehealth services have incentivized healthcare providers to adopt offsite case management services. These initiatives provide financial reimbursement for remote consultations and case management activities, further boosting the market potential. As value-based care models gain traction, healthcare organizations are increasingly looking for innovative, cost-effective solutions to manage patient outcomes, particularly for chronic disease management. The ongoing support from government programs that prioritize patient care, efficiency, and cost reduction will continue to foster the growth of offsite medical case management services in North America.

Market Segmentation Analysis

By Service Type

The offsite medical case management market is primarily divided into Web-Based Case Management Services and Telephonic Case Management Services. Web-based case management involves the use of digital platforms that allow case managers to remotely monitor and manage patients’ health through secure websites, providing a more interactive and data-driven approach. This segment is growing rapidly due to the increasing adoption of digital health tools and telemedicine. On the other hand, Telephonic Case Management Services are primarily used for voice-based consultations and updates, allowing case managers to interact with patients over the phone. While less interactive than web-based services, telephonic case management remains a popular choice due to its accessibility and lower implementation costs.

By Case Type

The market is further categorized based on case types, including Long-Term Disability, Short-Term Disability, Catastrophic Case Management, Chronic Pain Management, and Others. Long-Term Disability (LTD) and Short-Term Disability (STD) case management require tailored approaches due to the varying levels of care and recovery timelines associated with each. LTD cases often involve patients needing continuous care and support, while STD cases typically involve shorter recovery periods and may require less intensive management. Catastrophic Case Management addresses the care needs of individuals with severe, often life-altering injuries or illnesses, requiring highly specialized care management. Chronic Pain Management involves long-term care strategies for individuals suffering from ongoing pain, often associated with conditions like arthritis or back problems. The “Others” category includes other niche cases requiring specific management strategies.

Segments

Based on Service Type

Web-Based Case Management Services
Telephonic Case Management Services

Based on Case Type

Long-Term Disability
Short-Term Disability
Catastrophic Case Management
Chronic Pain Management
Others

Based on End User

Speciality Clinics
Home Care Settings
Long Term Care Centers
Others

Based on Region

United States
Canada
Mexico

Regional Analysis

United States (75%)

The United States dominates the North American offsite medical case management market, holding approximately 75% of the market share. This dominance is attributed to the country’s advanced healthcare infrastructure, the increasing prevalence of chronic diseases, and the rapid adoption of telemedicine. The U.S. healthcare system has witnessed a significant shift toward value-based care models, which incentivize cost-effective and patient-centered care solutions, making offsite case management an attractive option. Government initiatives such as Medicare, Medicaid, and the Affordable Care Act (ACA) have also bolstered the demand for telehealth services, including offsite case management, by offering reimbursement for remote consultations and chronic care management. Furthermore, the rapid adoption of digital health technologies and remote patient monitoring tools has enabled healthcare providers to offer more personalized and continuous care. As a result, the U.S. continues to be the largest market for offsite medical case management, with telehealth and chronic disease management services seeing substantial growth.

Canada (15%)

Canada holds around 15% of the market share in the North American offsite medical case management market. The country’s healthcare system is predominantly public, and the government has been actively supporting the expansion of telehealth and remote care services. The Canadian government has introduced several initiatives to promote remote patient monitoring and offsite case management, particularly in rural and underserved areas where access to healthcare facilities can be limited. The increasing prevalence of chronic conditions and an aging population have further fueled the demand for remote case management services. Additionally, the COVID-19 pandemic accelerated the adoption of virtual healthcare in Canada, creating long-term opportunities for offsite medical case management. Despite challenges related to the implementation of new technologies and integration with existing systems, Canada continues to experience steady growth in this market segment.

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Key players

Teladoc Health
Amwell (American Well)
MDTech
HealthTap
Doctor on Demand

Competitive Analysis

The North American offsite medical case management market is highly competitive, with leading players such as Teladoc Health, Amwell, MDTech, HealthTap, and Doctor on Demand offering a wide range of telehealth and remote care services. Teladoc Health, as a market leader, provides a comprehensive portfolio of virtual care solutions, including telemedicine, behavioral health services, and remote patient monitoring, giving it a competitive edge in the growing offsite medical case management sector. Amwell (American Well) focuses on integrating telemedicine solutions with healthcare systems, facilitating remote consultations and management for various medical conditions. MDTech specializes in providing medical technology solutions that enhance remote care capabilities, while HealthTap offers AI-driven virtual healthcare platforms with a focus on personalized care. Doctor on Demand is gaining traction for its user-friendly telehealth platform offering virtual consultations and mental health services. Each company’s unique strengths in technology integration, service offerings, and market reach make them formidable competitors in this rapidly evolving market.

Recent Developments

In March 2023, Philips launched its Virtual Care Management solution, offering a comprehensive telehealth platform for managing chronic conditions like hypertension and heart disease. This solution integrates connected devices and engagement tools to improve patient outcomes and reduce emergency visits.

In November 2024, Halodoc invested over $1 million in cybersecurity to enhance data protection, aligning with global standards like HIPAA. The company also integrated electronic health records (EHRs) into consultations to streamline patient management.

In February 2025, Practo reported a 22% revenue increase for FY24 and achieved profitability for the first time while expanding into international markets.

In April 2025, Oracle Health (formerly Cerner) faced a data breach involving legacy systems, raising concerns about cybersecurity in healthcare IT.

In April 2025, Bupa launched an office in Nairobi, Kenya, as part of a £55 million investment in digital innovation and local partnerships to expand access across East Africa.

In February 2025, Medibank expanded its virtual health services, including a Virtual Psychology Clinic and 24/7 mental health support via online chat.

Market Concentration and Characteristics

The North American offsite medical case management market is moderately concentrated, with a few key players such as Teladoc Health, Amwell, MDTech, HealthTap, and Doctor on Demand dominating a significant portion of the market. These companies leverage advanced technologies like telemedicine platforms, artificial intelligence, and remote patient monitoring tools to offer a wide range of services, including chronic disease management, teleconsultations, and virtual care coordination. The market is characterized by a growing shift toward value-based care models, with an increasing focus on improving patient outcomes while reducing healthcare costs. Additionally, the market is witnessing continuous innovation driven by the integration of digital health technologies and the expansion of government initiatives that support telehealth services. While the market remains competitive, it is expected to experience further consolidation as companies look to expand their service offerings and enhance interoperability with existing healthcare systems.

Report Coverage

The research report offers an in-depth analysis based on Service Type, Case Type, End User and Region. It details leading market players, providing an overview of their business, product offerings, investments, revenue streams, and key applications. Additionally, the report includes insights into the competitive environment, SWOT analysis, current market trends, as well as the primary drivers and constraints. Furthermore, it discusses various factors that have driven market expansion in recent years. The report also explores market dynamics, regulatory scenarios, and technological advancements that are shaping the industry. It assesses the impact of external factors and global economic changes on market growth. Lastly, it provides strategic recommendations for new entrants and established companies to navigate the complexities of the market.

Future Outlook

The demand for telemedicine services will continue to rise as healthcare systems shift toward more remote and accessible care models. This trend will drive the expansion of offsite medical case management, particularly for chronic disease management.

The integration of AI, machine learning, and predictive analytics will enhance the personalization and efficiency of offsite medical case management. These innovations will enable case managers to provide data-driven, proactive care for patients.

The widespread adoption of RPM devices will play a key role in the future of offsite case management, allowing real-time health monitoring and improved decision-making for both patients and healthcare providers.

Ongoing government initiatives in North America, including reimbursement for telehealth services and the expansion of telehealth coverage under Medicare and Medicaid, will continue to drive the growth of offsite medical case management.

As healthcare systems prioritize value-based care models, there will be an increasing need for offsite medical case management solutions to improve patient outcomes while reducing costs, driving market demand.

The rising prevalence of chronic diseases, such as diabetes, hypertension, and cardiovascular disorders, will fuel demand for offsite case management services, particularly those that focus on long-term, continuous care.

Future developments in the interoperability of healthcare systems will facilitate better integration of offsite case management services, enabling seamless data exchange between telemedicine platforms, healthcare providers, and case managers.

The shift towards more patient-centered care, supported by digital health tools and remote monitoring, will further enhance the effectiveness of offsite medical case management in meeting the unique needs of individual patients.

The growing demand for offsite case management services will attract new entrants into the market, increasing competition. This will drive innovation, improve service offerings, and lead to more affordable solutions for healthcare providers and patients.

Offsite medical case management will continue to play a critical role in improving healthcare access in rural and underserved areas, helping to bridge the healthcare gap by providing remote care solutions for patients with limited access to healthcare facilities.

CHAPTER NO. 1 : INTRODUCTION 18

1.1.1. Report Description 18

Purpose of the Report 18

USP & Key Offerings 18

1.1.2. Key Benefits for Stakeholders 18

1.1.3. Target Audience 19

1.1.4. Report Scope 19

CHAPTER NO. 2 : EXECUTIVE SUMMARY 20

2.1. North America Offsite Medical Case Management Market Snapshot 20

2.1.1. North America Offsite Medical Case Management Market, 2018 – 2032 (USD Million) 21

CHAPTER NO. 3 : NORTH AMERICA OFFSITE MEDICAL CASE MANAGEMENT MARKET – INDUSTRY ANALYSIS 22

3.1. Introduction 22

3.2. Market Drivers 23

3.2.1. Adoption of Telehealth Post-COVID-19 23

3.2.2. Healthcare System Efficiency and Cost Reduction 24

3.3. Market Restraints 25

3.3.1. Technology and Data Privacy Concerns 25

3.4. Market Opportunities 26

3.4.1. Market Opportunity Analysis 26

3.5. Porter’s Five Forces Analysis 27

CHAPTER NO. 4 : ANALYSIS COMPETITIVE LANDSCAPE 28

4.1. Company Market Share Analysis – 2023 28

4.1.1. North America Offsite Medical Case Management Market: Company Market Share, by Volume, 2023 28

4.1.2. North America Offsite Medical Case Management Market: Company Market Share, by Revenue, 2023 29

4.1.3. North America Offsite Medical Case Management Market: Top 6 Company Market Share, by Revenue, 2023 29

4.1.4. North America Offsite Medical Case Management Market: Top 3 Company Market Share, by Revenue, 2023 30

4.2. North America Offsite Medical Case Management Market Company Revenue Market Share, 2023 31

4.3. Company Assessment Metrics, 2023 32

4.3.1. Stars 32

4.3.2. Emerging Leaders 32

4.3.3. Pervasive Players 32

4.3.4. Participants 32

4.4. Start-ups /SMEs Assessment Metrics, 2023 32

4.4.1. Progressive Companies 32

4.4.2. Responsive Companies 32

4.4.3. Dynamic Companies 32

4.4.4. Starting Blocks 32

4.5. Strategic Developments 33

4.5.1. Acquisitions & Mergers 33

New Service type Launch 33

North America Expansion 33

4.6. Key Players Service type Matrix 34

CHAPTER NO. 5 : PESTEL & ADJACENT MARKET ANALYSIS 35

5.1. PESTEL 35

5.1.1. Political Factors 35

5.1.2. Economic Factors 35

5.1.3. Social Factors 35

5.1.4. Technological Factors 35

5.1.5. Environmental Factors 35

5.1.6. Legal Factors 35

5.2. Adjacent Market Analysis 35

CHAPTER NO. 6 : OFFSITE MEDICAL CASE MANAGEMENT MARKET – BY SERVICE TYPE SEGMENT ANALYSIS 36

6.1. Offsite Medical Case Management Market Overview, By Service type Segment 36

6.1.1. Offsite Medical Case Management Market Revenue Share, By Service type, 2023 & 2032 37

6.1.2. Offsite Medical Case Management Market Attractiveness Analysis, By Service type 38

6.1.3. Incremental Revenue Growth Opportunity, By Service type, 2024 – 2032 38

6.1.4. Offsite Medical Case Management Market Revenue, By Service type, 2018, 2023, 2027 & 2032 39

6.2. Web-Based Case Management Services 40

6.3. Telephonic Case Management Services 41

CHAPTER NO. 7 : OFFSITE MEDICAL CASE MANAGEMENT MARKET – BY CASE TYPE SEGMENT ANALYSIS 42

7.1. Offsite Medical Case Management Market Overview, by Case type Segment 42

7.1.1. Offsite Medical Case Management Market Revenue Share, By Case type, 2023 & 2032 43

7.1.2. Offsite Medical Case Management Market Attractiveness Analysis, By Case type 44

7.1.3. Incremental Revenue Growth Opportunity, by Case type, 2024 – 2032 44

7.1.4. Offsite Medical Case Management Market Revenue, By Case type, 2018, 2023, 2027 & 2032 45

7.2. Long-Term Disability 46

7.3. Short-Term Disability 47

7.4. Catastrophic Case Management 48

7.5. Chronic Pain Management 49

7.6. Others 50

CHAPTER NO. 8 : OFFSITE MEDICAL CASE MANAGEMENT MARKET – BY END USER SEGMENT ANALYSIS 51

8.1. Offsite Medical Case Management Market Overview, by End User Segment 51

8.1.1. Offsite Medical Case Management Market Revenue Share, By End User, 2023 & 2032 52

8.1.2. Offsite Medical Case Management Market Attractiveness Analysis, By End User 53

8.1.3. Incremental Revenue Growth Opportunity, by End User, 2024 – 2032 53

8.1.4. Offsite Medical Case Management Market Revenue, By End User, 2018, 2023, 2027 & 2032 54

8.2. Speciality Clinics 55

8.3. Home Care Settings 56

8.4. Long Term Care Centers 57

8.5. Others 58

CHAPTER NO. 9 : OFFSITE MEDICAL CASE MANAGEMENT MARKET – NORTH AMERICA 59

9.1. North America 59

9.1.1. Key Highlights 59

9.1.2. North America Offsite Medical Case Management Market Revenue, By Country, 2018 – 2023 (USD Million) 60

9.1.3. North America Offsite Medical Case Management Market Revenue, By Service Type, 2018 – 2023 (USD Million) 61

9.1.4. North America Offsite Medical Case Management Market Revenue, By Case Type, 2018 – 2023 (USD Million) 62

9.1.5. North America Offsite Medical Case Management Market Revenue, By End-user, 2018 – 2023 (USD Million) 63

9.2. U.S. 64

9.3. Canada 64

9.4. Mexico 64

CHAPTER NO. 10 : COMPANY PROFILES 64

10.1. Teladoc Health 65

10.1.1. Company Overview 65

10.1.2. Service type Portfolio 65

10.1.3. Swot Analysis 65

10.1.4. Business Strategy 65

10.1.5. Financial Overview 66

10.2. Amwell (American Well) 67

10.3. MDTech 67

10.4. HealthTap 67

10.5. Doctor on Demand 67

10.6. Company 6 67

10.7. Company 7 67

10.8. Company 8 67

10.9. Company 9 67

10.10. Company 10 67

10.11. Company 11 67

10.12. Company 12 67

10.13. Company 13 67

10.14. Company 14 67

List of Figures

FIG NO. 1. North America Offsite Medical Case Management Market Revenue, 2018 – 2032 (USD Million) 21

FIG NO. 2. Porter’s Five Forces Analysis for North America Offsite Medical Case Management Market 27

FIG NO. 3. Company Share Analysis, 2023 28

FIG NO. 4. Company Share Analysis, 2023 29

FIG NO. 5. Company Share Analysis, 2023 29

FIG NO. 6. Company Share Analysis, 2023 30

FIG NO. 7. North America Offsite Medical Case Management Market – Company Revenue Market Share, 2023 31

FIG NO. 8. Offsite Medical Case Management Market Revenue Share, By Service type, 2023 & 2032 37

FIG NO. 9. Market Attractiveness Analysis, By Service type 38

FIG NO. 10. Incremental Revenue Growth Opportunity By Service type, 2024 – 2032 38

FIG NO. 11. Offsite Medical Case Management Market Revenue, By Service type, 2018, 2023, 2027 & 2032 39

FIG NO. 12. North America Offsite Medical Case Management Market for Web-Based Case Management Services, Revenue (USD Million) 2018 – 2032 40

FIG NO. 13. North America Offsite Medical Case Management Market for Telephonic Case Management Services, Revenue (USD Million) 2018 – 2032 41

FIG NO. 14. Offsite Medical Case Management Market Revenue Share, By Case type, 2023 & 2032 43

FIG NO. 15. Market Attractiveness Analysis, By Case type 44

FIG NO. 16. Incremental Revenue Growth Opportunity by Case type, 2024 – 2032 44

FIG NO. 17. Offsite Medical Case Management Market Revenue, By Case type, 2018, 2023, 2027 & 2032 45

FIG NO. 18. North America Offsite Medical Case Management Market for Long-Term Disability, Revenue (USD Million) 2018 – 2032 46

FIG NO. 19. North America Offsite Medical Case Management Market for Short-Term Disability, Revenue (USD Million) 2018 – 2032 47

FIG NO. 20. North America Offsite Medical Case Management Market for Catastrophic Case Management, Revenue (USD Million) 2018 – 2032 48

FIG NO. 21. North America Offsite Medical Case Management Market for Chronic Pain Management, Revenue (USD Million) 2018 – 2032 49

FIG NO. 22. North America Offsite Medical Case Management Market for Others, Revenue (USD Million) 2018 – 2032 50

FIG NO. 23. Offsite Medical Case Management Market Revenue Share, By End User, 2023 & 2032 52

FIG NO. 24. Market Attractiveness Analysis, By End User 53

FIG NO. 25. Incremental Revenue Growth Opportunity by End User, 2024 – 2032 53

FIG NO. 26. Offsite Medical Case Management Market Revenue, By End User, 2018, 2023, 2027 & 2032 54

FIG NO. 27. North America Offsite Medical Case Management Market for Speciality Clinics, Revenue (USD Million) 2018 – 2032 55

FIG NO. 28. North America Offsite Medical Case Management Market for Home Care Settings, Revenue (USD Million) 2018 – 2032 56

FIG NO. 29. North America Offsite Medical Case Management Market for Long Term Care Centers, Revenue (USD Million) 2018 – 2032 57

FIG NO. 30. North America Offsite Medical Case Management Market for Others, Revenue (USD Million) 2018 – 2032 58

FIG NO. 31. North America Offsite Medical Case Management Market Revenue, 2018 – 2032 (USD Million) 59

List of Tables

TABLE NO. 1. : North America Offsite Medical Case Management Market: Snapshot 20

TABLE NO. 2. : Drivers for the North America Offsite Medical Case Management Market: Impact Analysis 23

TABLE NO. 3. : Restraints for the North America Offsite Medical Case Management Market: Impact Analysis 25

TABLE NO. 4. : North America Offsite Medical Case Management Market Revenue, By Country, 2018 – 2023 (USD Million) 60

TABLE NO. 5. : North America Offsite Medical Case Management Market Revenue, By Country, 2024 – 2032 (USD Million) 60

TABLE NO. 6. : North America Offsite Medical Case Management Market Revenue, By Service Type, 2018 – 2023 (USD Million) 61

TABLE NO. 7. : North America Offsite Medical Case Management Market Revenue, By Service Type, 2024 – 2032 (USD Million) 61

TABLE NO. 8. : North America Offsite Medical Case Management Market Revenue, By Case Type, 2018 – 2023 (USD Million) 62

TABLE NO. 9. : North America Offsite Medical Case Management Market Revenue, By Case Type, 2024 – 2032 (USD Million) 62

TABLE NO. 10. : North America Offsite Medical Case Management Market Revenue, By End-user, 2018 – 2023 (USD Million) 63

TABLE NO. 11. : North America Offsite Medical Case Management Market Revenue, By End-user, 2024 – 2032 (USD Million) 63

Frequently Asked Questions

What is the market size of the North American Offsite Medical Case Management Market in 2023 and 2032?

The market is projected to grow from USD 1,634.29 million in 2024 to USD 2,124.62 million by 2032, with a compound annual growth rate (CAGR) of 3.33% from 2025 to 2032.

Which regions dominate the North American Offsite Medical Case Management Market?

The United States holds the largest market share, followed by Canada and Mexico. The U.S. leads due to its advanced healthcare infrastructure and growing demand for remote care services.

Who are the major players in the North American Offsite Medical Case Management Market?

Key players include GENEX Services Inc., Europ Assistance – Global Corporate Solutions, Medical Case Management Group, EK Health Services Inc., and Axiom Medical Consulting LLC, among others.

How does telehealth contribute to the growth of offsite medical case management?

Telehealth services enable remote care, making it easier to manage chronic diseases and reduce healthcare costs, driving the growth of offsite medical case management solutions across North America.

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