Interactive And Self-Service Kiosk Market

Increasing Adoption of Smart Technology Is Driving the Interactive and Self-Service Kiosk Market

Globally, the interactive and self-service kiosk market is expected to grow with a CAGR of 9.1% during the forecast period from 2019 to 2027, starting from US$23.45 Bn in 2018. Globally, technological advancements in the electronic and information technology industry have resulted in the development of equipment that would help reduce human efforts and simplify the process in various industries. The new and advanced interactive and self-service kiosk systems are helping streamline the process of product and service delivery. The development and adoption of self-service technologies is the key factor driving the implementation of an interactive and self-service kiosk in various public places.

The growing population has made researchers develop interactive and self-service kiosk systems that enable people to conduct activities independently without relying on human help. The significance of self-service kiosk systems is increasing in various public places such as airports, restaurants, hotels, shopping centers, banks and financial institutions, and many other spaces. Implementation of these systems helps in operations and time management, which ultimately benefits people across the globe. However, the high cost of installation, support, and maintenance, the increasing threat of cyber-attacks, and the complex handling of the systems are likely to restrain the growth of the market during the forecast period.

Market Synopsis

Hardware Component Segment Dominated the Global Market

The interactive and self-service kiosk market is segmented based on components: hardware, software, and services. The hardware segment dominated the market in 2018 by holding over 40% of the total revenue generated. This large market share is attributed to the increasing adoption of kiosk machines. A large number of kiosk machines, such as ATMs, self-checkout systems, ticketing machines, and intelligent vending machines, are being set up in various public places. However, the software and services segments are projected to grow at a substantial CAGR during the forecast period. Penetration of the latest technology components, digitization, and internet signal transmission are contributing to the growth of these segments.

Asia-Pacific To Witness the Fastest Growth in the Market by Region

In 2018, North America held a prominent position in the global interactive and self-service kiosk market. This market position is mainly attributed to the increasing adoption of smart devices and equipment in the retail, banking, and hospitality industries. Meanwhile, the Asia-pacific region is expected to witness the fastest growth of around 15.0% during the forecast period. A large number of airports in countries such as Japan, India, China, and South Korea are implementing self-service kiosk systems to help fasten the ticketing and boarding process. Also, the development and establishment of modern infrastructure are likely to fuel the growth of this region’s interactive and self-service kiosk market.

Some of the prominent players operating in the interactive and self-service kiosk market include NCR Corporation, Elpro Technologies Pty. Ltd., Olea Kiosks Inc., Toshiba Tec Corporation, Crane Co., Azkoyen SA, Diebold Nixdorf, Inc., Phoenix Kiosk Inc., Fuji Electric Co., Ltd., Fujitsu Ltd., GRG Banking Equipment Co., Ltd., and Acrelec Group.

Historical & Forecast Period

This research report presents the analysis of each segment from 2017 to 2027, considering 2018 as the base year for the research. In addition, compounded Annual Growth Rate (CAGR) for each respective segment was calculated for the forecast period from 2019 to 2027.

Report Scope by Segments

The interactive and self-service kiosk market report provides market size and estimates based on market dynamics and key trends observed in the industry. In addition, the report provides a holistic view of the global interactive and self-service kiosk market based on component, type, end user, and geography. Key segments covered in the report are as follows:

Segmentation Type Segment (2017–2027; US$ Bn)

 • Automated Teller Machine (ATM)

 • Retail Self-checkout Kiosk

 • Self-service Kiosk

 • Vending Kiosk

Component Segment (2017–2027; US$ Bn)

 Hardware

•   Display
•   Printer
•   Others

 Software Service

•   Integration and Deployment
•   Managed Services

 End User (2017–2027; US$ Bn)

•  BFSI
•  Retail
•  Food & Beverage
•  Healthcare
•  Government
•  Travel & Tourism
•  Others

Geography Segment (2017–2027; US$ Bn)

•  North America (the U.S., Rest of North America)
•  Europe (U.K., Germany, France, Rest of Europe)
•  Asia Pacific (China, Japan, India, Rest of Asia Pacific)
•  Rest of the World (the Middle East & Africa, Latin America)

Unique data points of this report

• Statistics on interactive and self-service kiosk penetration and spending worldwide
• Recent trends across different regions in terms of adoption of interactive and self-service kiosks for various end-use industries.
• Notable developments are going on in the interactive and self-service kiosk market.
• Attractive investment proposition for segments as well as geography
• Comparative scenario for all the segments for years 2018 (actual) and 2027 (forecast)

Chapter 1 Preface
1.1 Report Description
1.1.1 Purpose of the Report
1.1.2 Target Audience
1.1.3 USP and Key Offerings
1.2 Research Scope
1.3 Market Segmentation
1.4 Research Methodology
1.4.1 Phase I – Secondary Research
1.4.2 Phase II – Primary Research
1.4.3 Phase III – Expert Panel Review
1.4.4 Assumptions
1.4.5 Approach Adopted

Chapter 2 Executive Summary
2.1 Market Snapshot: Global ISSK Market
2.2 Global ISSK Market, By Type, 2018 (US$ Bn)
2.3 Global ISSK Market, By Component, 2018 (US$ Bn)
2.4 Global ISSK Market, By End User , 2018 (US$ Bn)
2.5 Global ISSK Market, By Geography, 2018 (US$ Bn)

Chapter 3 Market Dynamics
3.1 Introduction
3.1.1 Global ISSK Market Value, 2019 – 2027, (US$ Bn)
3.2 Market Drivers
3.3 Market Growth Inhibitors
3.3.1 Impact Analysis of Drivers and Restraints
3.4 Key Market Trends
3.5 Attractive Investment Proposition, by Geography, 2018
3.6 Competitive Analysis
3.6.1 Market Positioning of Key ISSK Vendors, 2018
3.6.2 Key Strategies Adopted by the Leading Players

Chapter 4 Global Interactive and Self-Service Kiosk (ISSK) Market Analysis, by Type, 2019 – 2027 (US$ Bn)
4.1 Overview
4.2 Automated Teller Machine (ATM)
4.3 Retail Self-checkout Kiosk
4.4 Self-service Kiosk
4.5 Vending Kiosk

Chapter 5 Global Interactive and Self-Service Kiosk (ISSK) Market Analysis, by Component, 2019 – 2027 (US$ Bn)
5.1 Overview
5.2 Hardware
5.2.1 Display
5.2.2 Printer
5.2.3 Others
5.3 Software
5.4 Service
5.4.1 Integration and Deployment
5.4.2 Managed Services

Chapter 6 Global Interactive and Self-Service Kiosk (ISSK) Market Analysis, by End User , 2019 – 2027 (US$ Bn)
6.1 Overview
6.2 BFSI
6.3 Food & Beverage
6.4 Healthcare
6.5 Travel & Tourism
6.6 Government
6.7 Retail
6.8 Others

Chapter 7 North America Interactive and Self-Service Kiosk (ISSK) Market Analysis, 2019 – 2027 (US$ Bn)
7.1 Overview
7.2 North America ISSK Market Analysis, By Type, 2019 – 2027
7.2.1 Market Analysis
7.3 North America ISSK Market Analysis, By Component, 2019 – 2027
7.3.1 Market Analysis
7.4 North America ISSK Market Analysis, By End User , 2019 – 2027
7.4.1 Market Analysis
7.5 North America ISSK Market Analysis, By Region/Country, 2019 – 2027
7.5.1 U.S.
7.5.1.1 U.S. Interactive and Self-Service Kiosk (ISSK) Market Value, By Type, 2019 – 2027 (US$ Bn)
7.5.1.2 U.S. ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
7.5.1.3 U.S. ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
7.5.2 Rest of North America
7.5.2.1 Rest of North America ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
7.5.2.2 Rest of North America ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
7.5.2.3 Rest of North America ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)

Chapter 8 Europe Interactive and Self-Service Kiosk (ISSK) Market Analysis, 2019 – 2027 (US$ Bn)
8.1 Overview
8.2 Europe ISSK Market Analysis, By Type, 2019 – 2027
8.2.1 Market Analysis
8.3 Europe ISSK Market Analysis, By Component, 2019 – 2027
8.3.1 Market Analysis
8.4 Europe ISSK Market Analysis, By End User , 2019 – 2027
8.4.1 Market Analysis
8.5 Europe ISSK Market Analysis, By Region/Country, 2019 – 2027
8.5.1 U.K.
8.5.1.1 U.K. ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
8.5.1.2 U.K. ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
8.5.1.3 U.K. ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
8.5.2 Germany
8.5.2.1 Germany ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
8.5.2.2 Germany ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
8.5.2.3 Germany ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
8.5.3 France
8.5.3.1 France ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
8.5.3.2 France ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
8.5.3.3 France ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
8.5.4 Rest of Europe
8.5.4.1 Rest of Europe ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
8.5.4.2 Rest of Europe ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
8.5.4.3 Rest of Europe ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)

Chapter 9 Asia Pacific Interactive and Self-Service Kiosk (ISSK) Market Analysis, 2019 – 2027 (US$ Bn)
9.1 Overview
9.2 Asia Pacific ISSK Market Analysis, By Type, 2019 – 2027
9.2.1 Market Analysis
9.3 Asia Pacific ISSK Market Analysis, By Component, 2019 – 2027
9.3.1 Market Analysis
9.4 Asia Pacific ISSK Market Analysis, By End User , 2019 – 2027
9.4.1 Market Analysis
9.5 Asia Pacific ISSK Market Analysis, By Region/Country, 2019 – 2027
9.5.1 China
9.5.1.1 China ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
9.5.1.2 China ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
9.5.1.3 China ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
9.5.2 Japan
9.5.2.1 Japan ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
9.5.2.2 Japan ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
9.5.2.3 Japan ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
9.5.3 India
9.5.3.1 India ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
9.5.3.2 India ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
9.5.3.3 India ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
9.5.4 Rest of Asia Pacific
9.5.4.1 Rest of Asia Pacific ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
9.5.4.2 Rest of Asia Pacific ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
9.5.4.3 Rest of Asia Pacific ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)

Chapter 10 Rest of the World (RoW) Interactive and Self-Service Kiosk (ISSK) Market Analysis, 2019 – 2027 (US$ Bn)
10.1 Overview
10.2 RoW ISSK Market Analysis, By Type, 2019 – 2027
10.2.1 Market Analysis
10.3 RoW ISSK Market Analysis, By Component, 2019 – 2027
10.3.1 Market Analysis
10.4 RoW ISSK Market Analysis, By End User , 2019 – 2027
10.4.1 Market Analysis
10.5 RoW ISSK Market Analysis, By Region/Country, 2019 – 2027
10.5.1 Middle East & Africa (MEA)
10.5.1.1 MEA ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
10.5.1.2 MEA ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
10.5.1.3 MEA ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
10.5.2 Latin America
10.5.2.1 Latin America ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
10.5.2.2 Latin America ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
10.5.2.3 Latin America ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)

Chapter 11 Company Profiles
11.1 NCR Corporation
11.2 Elpro Technologies Pty. Ltd.
11.3 Olea Kiosks Inc.
11.4 Toshiba Tec Corporation
11.5 Crane Co.
11.6 Azkoyen SA
11.7 Diebold Nixdorf, Inc.
11.8 Phoenix Kiosk Inc.
11.9 Fuji Electric Co.
11.10 Fujitsu Ltd.

List of Figures

FIG. 1 Global Interactive and Self-Service Kiosk (ISSK): Market Segmentation
FIG. 2 Global ISSK Market: Research Methodology
FIG. 3 Top-Down and Bottom Up Approach
FIG. 4 Global ISSK Market, By Type, 2018 (US$ Bn)
FIG. 5 Global ISSK Market, By Component, 2018 (US$ Bn)
FIG. 6 Global ISSK Market, By End User , 2018 (US$ Bn)
FIG. 7 Global ISSK Market, By Geography, 2018 (US$ Bn)
FIG. 8 Global ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 9 Attractive Investment Proposition, by Geography, 2018
FIG. 10 Market Positioning of Key ISSK Vendors, 2018
FIG. 11 Global ISSK Market Value Contribution, By Type, 2018 & 2027 (%)
FIG. 12 Global Automated Teller Machine (ATM) Market Value, 2019 – 2027, (US$ Bn)
FIG. 13 Global Retail Self-checkout Kiosk Market Value, 2019 – 2027, (US$ Bn)
FIG. 14 Global Self-service Kiosk Market Value, 2019 – 2027, (US$ Bn)
FIG. 15 Global Vending Kiosk Market Value, 2019 – 2027, (US$ Bn)
FIG. 16 Global ISSK Market Value Contribution, By Component, 2018 & 2027 (%)
FIG. 17 Global Hardware ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 18 Global Software ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 19 Global Service ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 20 Global ISSK Market Value Contribution, By End User , 2018 & 2027 (%)
FIG. 21 Global ISSK Market Value from BFSI, 2019 – 2027 (US$ Bn)
FIG. 22 Global ISSK Market Value from Food & Beverage, 2019 – 2027 (US$ Bn)
FIG. 23 Global ISSK Market Value from Healthcare, 2019 – 2027 (US$ Bn)
FIG. 24 Global ISSK Market Value from Travel & Tourism, 2019 – 2027 (US$ Bn)
FIG. 25 Global ISSK Market Value from Government, 2019 – 2027 (US$ Bn)
FIG. 26 Global ISSK Market Value from Retail, 2019 – 2027 (US$ Bn)
FIG. 27 Global ISSK Market Value from Others, 2019 – 2027 (US$ Bn)
FIG. 28 North America ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 29 Europe ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 30 Asia Pacific ISSK Market Value, 2019 – 2027, (US$ Bn)
FIG. 31 RoW ISSK Market Value, 2019 – 2027, (US$ Bn)

List of Tables

TABLE 1 Market Snapshot: Global Interactive and Self-Service Kiosk (ISSK) Market
TABLE 2 Impact Indicators
TABLE 3 Impact Analysis of Drivers and Restraints
TABLE 4 North America ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 5 North America ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 6 North America ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 7 North America ISSK Market Value, By Region/Country, 2019 – 2027 (US$ Bn)
TABLE 8 U.S. ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 9 U.S. ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 10 U.S. ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 11 Rest of North America ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 12 Rest of North America ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 13 Rest of North America ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 14 Europe ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 15 Europe ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 16 Europe ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 17 Europe ISSK Market Value, By Region/Country, 2019 – 2027 (US$ Bn)
TABLE 18 U.K. ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 19 U.K. ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 20 U.K. ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 21 Germany ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 22 Germany ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 23 Germany ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 24 France ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 25 France ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 26 France ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 27 Rest of Europe ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 28 Rest of Europe ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 29 Rest of Europe ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 30 Asia Pacific ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 31 Asia Pacific ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 32 Asia Pacific ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 33 Asia Pacific ISSK Market Value, By Region/Country, 2019 – 2027 (US$ Bn)
TABLE 34 China ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 35 China ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 36 China ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 37 Japan ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 38 Japan ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 39 Japan ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 40 India ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 41 India ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 42 India ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 43 Rest of Asia Pacific ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 44 Rest of Asia Pacific ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 45 Rest of Asia Pacific ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 46 RoW ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 47 RoW ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 48 RoW ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 49 RoW ISSK Market Value, By Region/Country, 2019 – 2027 (US$ Bn)
TABLE 50 MEA ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 51 MEA ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 52 MEA ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 53 Latin America ISSK Market Value, By Type, 2019 – 2027 (US$ Bn)
TABLE 54 Latin America ISSK Market Value, By Component, 2019 – 2027 (US$ Bn)
TABLE 55 Latin America ISSK Market Value, By End User , 2019 – 2027 (US$ Bn)
TABLE 56 NCR Corporation : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 57 Elpro Technologies Pty. Ltd.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 58 Olea Kiosks Inc. : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 59 Toshiba Tec Corporation : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 60 Crane Co. : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 61 Azkoyen SA : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 62 Diebold Nixdorf, Inc. : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 63 Phoenix Kiosk Inc.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 64 Fuji Electric Co.: Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)
TABLE 65 Fujitsu Ltd. : Company Snapshot (Company Details, Geographical Presence, Product Portfolio, Recent Developments)