Market Insights
The extremely competitive environment and downsizing trend have forced organizations to think about the management of work to gain a competitive advantage over other players. The third-party services industry is growing rapidly, with organizations recognizing the perks of outsourcing sets of activities that are not part of their core business. Network outsourcing is a service wherein organizations procure network management and maintenance from an external service provider. Network outsourcing involves a number of network infrastructure services, such as voice and data carriage, network advertising and integration, telephony, consulting services, network system infrastructure deployment and support services, and cross-functional services. Network outsourcing not only relieves an organization of the burden of operation and administration, but it also increases productivity while ensuring cost efficiency.
With the constant rise of the service industry, outsourcing services have demonstrated immense growth over the course of time. Outsourcing of network services ensures high productivity by using outsourced expertise resources with comparatively less capital engagement. A growing focus on the quality of services offered and experienced is expected to boost demand for network outsourcing services in the coming years. Similarly, increasing telecom traffic volumes have created an opportunity to boost the productivity of network systems. To boost the productivity of network systems as well as to enable advanced and next-generation network infrastructure by ensuring cost efficiency, organizations are severely looking for network outsourcing agreements with service providers. For instance, In April 2018, the Australian Taxation Office awarded an extension of the contract to Singtel Optus Pty Ltd., an integrated telecommunications service provider. The Australian Taxation Office is expected to save more than US$ 50 million on network services as a result of this agreement over the four-year contract period. With the growing number of such contracts, network outsourcing is expected to experience promising growth in the coming years.
With the presence of major network outsourcing service providers, North America stands out among other geographical regions. A number of North American and European service providers are following traction for business towards potential network outsourcing markets such as India and China, among other developing countries. Most network outsourcing service providers reduce the cost for their clients by locating their human resources in countries such as India, the Philippines, and China, among others, that have cheaper resources.
The global network outsourcing market is segmented on the following basis:
Location
Engagement Model
- On-demand Services
- End-to-end Services
Services
- Network Monitoring
- network infrastructure provisioning
- Network Security
- Voice and Data Carriage
- Others (network maintenance, cross-functional services, etc.)
End-user
- Small and Medium Enterprises (SMEs)
- Large Enterprises
Industry Verticals
- Banking, Financial Services, and Insurance (BFSI)
- Media & Entertainment
- IT & Telecommunication
- Manufacturing
- Defense
- Energy and Power
- Healthcare & Life Sciences
- Government
Geography
- North America
- Europe
- Germany
- France
- Italy
- U.K.
- Russia
- Rest of Europe
- Asia-Pacific
- India
- China
- Japan
- Rest of Asia-Pacific
- Latin America
- Brazil
- Mexico
- Rest of Latin America
- Middle East and Africa
- GCC Countries
- South Africa
- Rest of Middle East and Africa
Key players identified in the global network outsourcing market include, but are not limited to:
Accenture LLP, Capgemini SE, Ericsson Inc., Alcatel-Lucent Inc., Cisco Systems Ltd., Huawei Technologies Co. Ltd., Siemens Enterprise Communications A/S, International Business Machines Corporation, HCL Enterprise Solutions Limited, Microland Ltd., Global TeleSystems, Inc., Wipro Ltd., Fujitsu Network Communications Inc., Hewlett Packard Enterprise Corporation, Unisys Corporation, AT&T Inc., Sun Microsystems AB, and others
